Since my 21 member group does not fit into my favorite Pana hotel, Hotel Utz Hay, we stayed at this larger place. All rooms were very clean and nicely appointed. Pros: big clean rooms, nice towels, friendly staff Cons: noisy hotel (you can the conversations of folks in other rooms). My side of the hall had great, hot water showers,... More

Stayed here after our reservation at the Posada de Don Rodrigo was bumped. This was part of a tour with Friendly Planet. We were supposed to stay at the Don Rodrigo both nights but were diverted to this hotel the first night......not a pleasant experience. The first room we went into hadn't been cleaned. Dog hair, cheetos, and dirty towels... More

I visited Pana a couple weeks ago on a dental mission. The hotel was very average and I don't mean this as a negative, rather for the price I was pleasantly surprised. The rooms were clean. No bugs and clean linens and towels. A pleasant experience.

We were a larger group that booked several rooms. There were a few minor complaints in the rooms that they attended to cheerfully. Overall, we were very impressed with the customer service. We had quite a few special requests, and were helped graciously and successfully each time. They seemed very eager to please. There are two sides to the hotel,... More

Very warm and kidness treatment. Good food. Showers are a bit small but is worth it because of its location in the principal road.

It was nearly impossible to sleep at this hotel! The hotel is located right along the main road, which is nice, but it is also so incredibly loud inside the hotel that it is nearly impossible to sleep here. The way the hotel is built, it has a sort of empty column that runs the length of the hotel-- all... More

We stayed at Hotel Kakchiquel for six nights during our visit to Guatemala. The location is great, just a couple of blocks from the lake. The hotel itself is very basic but met our needs. The rooms are plain and a bit dark but the beds fairly comfortable. Our bathroom was a bit run down - the shower door broken... More

First the positive: The rooms were very big and the people at the hotel were extremely friendly. BUT we were with 9 people and 5 of us got bed bugs after this hotel. Furthermore, we were in a room on the ground floor right next to the street, very noisy! Bath room was also not very clean. Unfortunate cause it... More

We were fortunate enough to stay at this hotel. It is very beautiful, conviently located, and had friendly and accommodating staff. The restaurant was very good and the prices were affordable, lots of hot water, fresh towels, free internet (both wifi and provided computers), secure underground parking, pool and hot tub...all of this and an unbelievablly low price. Thank you... More