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Holiday Inn Augusta - Gordon Hwy.

3.0 of 5
2155 Gordon Hwy., Augusta, GA 30909
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Holiday Inn Augusta - Gordon Hwy.
Ranked #39 of 79 hotels in Augusta
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79 reviews from our community

    Trip type
Traveller rating
    18
    18
    19
    9
    15
Date Rating
SOUTH DARTMOUTH
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

Spent 3 nights rooms small ac loud Room are old style garden and very outdated for price Stay in augusta monthly and their are many better values. Breakfast cold service slow Staff helpful but they have little to work with

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Anchorage, Alaska
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

It was clean, quiet and perfect location. The staff was friendly, helpful and by the end of our stay we felt like family. When I go to the is area I WILL stay here again. Absolutely loved the staff... the bartender was a hoot and Kitty was awesome. We just would love any chance to come back and visit.

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1 review
4 of 5 stars Reviewed 6 May 2013 via mobile

I was very scared after reading all of the comments and I am very funny about hotels but this hotel was more than i expected very nice clean room nice decor staff was very nice and the breakfast was great!

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vince v, General Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
7 May 2013

Thank you so much for taking the time to leave us your feedback. We greatly appreciate yoour loyality to the brand and we look forward to being able to serve you in the future. We srive to create special experiences at every opportunity and appreciate your kind comments regarding your stay. If you are traveling to Augusta in the future,... More

Waycross, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 May 2013 via mobile

My crew stayed at this hotel for the weekend and there must have been 100 kids ranging in age from 3-16 running around, screaming, riding scooters by the rooms, banging on stuff, and any other possible noise. The staff didn't seem bothered at all by this. It's currently 7:30pm and this has been nonstop ALL DAY. I have not been... More

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vince v, General Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
7 May 2013

I cannot express enough my comcern regarding your experience this past weekend. We had 4 teams in the hotel and some of the younger children were diffacult to contain. I did call your room and speak to the gentlemen who answered and I apologized to him with considerable concern regarding this incident. He stated he understoon and they would be... More

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Decatur, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 26 April 2013

Despite the fancy sign and a nice courtyard, this is no better than your average motel. Though they claim to be 100% non-smoking, guests help themselves to smoking outside the exterior-opening rooms, and the lovely, cancerous bouquet enters one's non-smoking room easily. Also, despite paying for my room in full via priceline, the hotel took it upon itself to charge... More

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vince v, Guest Relations Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
7 May 2013

We are sorry your perception of our hotel was less than accepatable. Although we are an older established hotel, we pride ourself on delivering to our guests service beyond expectations. We do appreciate your loyality to the brand and apologize for any less than satisfactory service you recieved. If you would be kind enough to try us again, I can... More

1 review
3 of 5 stars Reviewed 25 April 2013 via mobile

I want to start with the staff was friendly and made you feel at home. Breakfast was great, the pool area is beautiful, the hotel is a little dated looking but very clean. Now, When I booked my reservation the website claimed they have 24 hour shuttle service to the airport and 3 mile radius. So I do not understand... More

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vince v, Guest Relations Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
7 May 2013

Thank you so much for thaking the time to provide your feed back on your recent stay experience. We do offer 24 hour transportation to the Airport. I have spoken to the desk agent regarding this incident and advise her that if for some reason we cannot transport in our shuttle, we will pay for the cab. Your experience we... More

airports
2 reviews
1 of 5 stars Reviewed 24 April 2013

At check in the front desk lady took about 8 minutes to come from her back room. I think she was sleeping. It was like I interrupted her… I noticed that the room doors were all on the exterior. I asked the Front desk lady if there was a secure entry. She said yes there is then your room door.... More

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vince v, General Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
26 April 2013

I am dismayed in your comment regarding our Front desk agent. I can assure you this individual has been counseled regarding their duties to guest, their attitude, their manner and what we are in business for. Guest satisfaction, guest return business and the importance in follow up to all guests witout exception. This is NOT how we treat our guest..... More

San Diego, California
1 review
1 of 5 stars Reviewed 24 April 2013

The Holiday Inn gouged customers during Masters Week. Everyone expects rates to be higher, but this property charged almost FIVE times the normal rate $430 for an $89 room. Not only did they gouge everyone, the TV did not work and three requests did nothing, the property is old and rundown, the carpets are dirty, the pool furniture is dirty... More

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vince v, General Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
26 April 2013

I am sorry you feel we are a rip off. Out of 1135 rooms rented during masters, this was the only disinchanted individual we have found to be unhappy. Our return results are in 9 and 10 on surveys with major compliments as to staff, cleaniness, food quality and response. I wish you would have given us the chance to... More

Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 April 2013 via mobile

We stayed here for one night while my husband had business meetings. Obviously an older property but our room was clean along with the lobby and grounds. Staff was polite. Free wifi and breakfast was a nice touch. Pool looks beautiful and the grounds surrounding it are inviting. The overall surrounding area seems a bit dodgy, though.

Was this review helpful? Yes
vince v, General Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
18 April 2013

We thank you for your kind remarks concerning our staff and facalities. We pride ourself on being very courtes and professional and responsive to all our guests needs. Your comments regarding our pool area and surrounding grounds is one of our prides and that all our guests love. It is not your typical in door pool, rather inviting large, quite... More

Acworth, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 April 2013

We (me, wife, son) stayed overnight at this hotel on our way from Statesboro, GA. I must admit it was the price that attracted us to this hotel given the plethora of options in Augusta. GA. In addition, I though the hotel was a Holiday Inn Express. Nonetheless, I found myself "dreaming of the possibilities" of how this average hotel... More

Was this review helpful? Yes
vince v, Guest Relations Manager at Holiday Inn Augusta - Gordon Hwy., responded to this review
9 April 2013

We appreciate your taking the time to express you experience at our hotel. It is with dismay, that we were not ALL in the polite and professional catagory in all aspects. We are addressing the comments that we were indifferent and midiocre. This is not the way we do business. I do ask you pay us another visit so we... More

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Additional Information about Holiday Inn Augusta - Gordon Hwy.

Also Known As:
Holiday Inn Augusta - Gordon Hwy. Hotel Augusta
Holiday Inn Augusta - Gordon Hwy. Hotel
Holiday Inn Augusta
Augusta Holiday Inn
Address: 2155 Gordon Hwy., Augusta, GA 30909
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 79 hotels in Augusta
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The excitement of Augusta is at your fingertips when you stay at our hotel near Fort Gordon. Lodging at the nonsmoking Holiday Inn® Augusta - Gordon Hwy hotel puts you near I-520 and I-20. In addition, our free 24-hour shuttle runs within a three-mile radius of the hotel and to and from Augusta Regional Airport (AGS). The fun never ends for our hotel's guests. In Augusta, Georgia, tourists flock to the astounding National Science Center or spend the morning strolling through the world of art at the Morris Museum. And, of course, Augusta is home to the Masters Golf Tournament. Corporate travelers love our location and facilities. You can check in with the office using free Wi-Fi access while in the Business Center. Our flexible 1,200 sq ft of meeting space is ideal for events of up to 150 people. We're located near International Paper, SFC Contract Services, Proctor & Gamble and Fort Gordon. While lodging with us, you'll definitely feel at home with our service and amenities. Our pet-friendly hotel has a veranda overlooking the sparkling outdoor pool and outdoor grills. You can keep up your workout routine in the well-equipped Fitness Center and then get a bite to eat in Ashley's, the in-house restaurant serving classic American cuisine and a free breakfast. Later, have a night cap in Ashley's lobby lounge. "Stay Smart" by booking one of our hotel's rooms in Augusta, Georgia today. ... more   less 
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Holiday Inn Augusta - Gordon Hwy.
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