Thank you so much for your review. We appreciate you letting us know what you think of our property. I apologize for mapquest being incorrect and I am going to do what I can to correct this issue. I appreciate you letting us know. We strive to supply the service and accommodations that Marriott is known for. We look forward... More

Thank you so much for the kind words. Our entire staff works very hard to supply the superior guest service Marriot is know for. If there is ever anything that we can do for you, please do not hesitate to call! Sincerely, Gary Robertson General Manager Fairfield Inn & Suites by Marriott More

Thank you so much for your kind review. Our staff works extremely hard to supply superior guest service. It is great to see that we met your expectations. If ever we can be of further service, please do not hesitate to let us know. Sincerely, Gary Robertson General Manager Fairfield Inn & Suites by Marriott More

Thank you so much for your kind words. We work very hard to supply superior guest service and it makes all the hard work worth it when we receive reviews from our guests like the one you supplied. We were happy to serve your lodging needs and hope to do so again in the near future. Sincerely, Gary Robertson General... More

Thank you so much for taking time to write a review of our Ames Fairfield Inn & Suites. We appreciate your comments. Let me apologize for someone not getting back with you immediately. This is certainly not the way we usually do business. Let me assure you the lack of a response will be addressed with staff. We take pride... More

Thank you so much for your response. I did speak to both the bank and the people with merchant services. They assure me that the only amount charged is the $78.35 and all other charges have been released. I was assured yesterday that there are no further charges pending. I certainly understand the concern you have but assure you that... More

Sir, Thank you very much for your response regarding our property. We work extremely hard here to supply supperior guest service and anytime one of our loyal guests gives us a great review we appreciate it. Our goal is to always top your previous hotel experience so be assured that we will continue to strive for excellence! We at Marriott... More

I appreciate this response and understand the frustration. Please let me assure you that our property is checked regularly for bed bugs as well as other insects and we have been told that we are free of these. We use a respectable company, ORKIN, to accomplish this. I certainly apologize if an insect was found in the room but let... More