First of all we would like to thank Mr. Slim and his crew for giving us the holiday we were looking for! We were welcomed as guests instead of tourists by a lovely lady called Malika. They offered us a welcome cocktail on the terras where we had our first view on the well maintained garden and wonderful red swimming... More

We found the hotel through booking.com with a special promotion: we paid € 90,00 for a junior suite. We must say this is an unbeatable price for this kind of hotel. It's located in the palmerai, 15 min. with taxi to the centre of Marrakech (200 dhr), situated in a beautifull garden with of course the famous red pool in... More

I went there at the end of January and it was a very very nice experience!.. The staff were so kind all the time, i just have to say that they need more people who can talk in English !.. the location is not in the center of the city but its nice to go as a couple to have... More

Before arriving at the hotel i had sent an e mail to check whether other tripadvisor negative comments were going to be a problem so i could have changed hotel.My questions were really very simple ? 1.was the main pool heated as it was February and to swim the pool would have needed to be heated.Fair question?..an e mail came... More

I have never felt the need to write a negative review before now. The service at this hotel is awful, staff are unhelpful and unwelcoming. Of 6 desserts on the menu, only 1 was available and the chef was unwilling to offer anything else. I had to leave before breakfast (at 8) and they were unwilling to even offer a... More

The Murano is a lovely design in a great location with and the staff are friendly. That is where it ended for our stay. I am not a well traveled person who stays in a lot of hotels but this (to my mind) was not a 5 star hotel. Without giving a huge list there was many things wrong with... More

Stayed thee with family & friends for 5 nights and had a great room. Service like in most of Marocco was very friendly but laid back. Top Managemnt was even more friendly and you could tell they had trouble getting things perfect with local "laid back" staff... Anyway the hotel structure is very nice they ae one of the few... More

Totally agree with Joss 8d, don't bother booking unless you like chilling music by the pool. No one has tried to make the hotel special, I just felt the staff did not care. No tables laid outside for lunch or breakfast. Dinner was inside on an awful plastic table whereas the other hotel I moved to quickly once I decided... More

It is rare that I feel the need to write a review whilst still at the hotel, but this one deserves it. I should have listened to the recent negative reviews! If thumping day time music, around unheated, dirty pools with algae, surroumded by flies and hoards or fat guys making a racket is your thing then come on down!... More