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Sheraton Djibouti Hotel

3.0 of 5
BP 1924, Plateau de Serpent, Djibouti, Djibouti
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Sheraton Djibouti Hotel
Ranked #2 of 5 hotels in Djibouti
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30 reviews from our community

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Traveller rating
    2
    12
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Date Rating
Newton, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 18 April 2013

Have not actually stayed overnight in this hotel but I have eaten in their restaurant and indulged at the bar. The restaurant is set up buffet style and the night my friends and I ate there, they were making "Mongolian BBQ". The buffet is reasonably priced at 5300 DF per person plus drink. I highly recommend the salad bar. The... More

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See 3 more reviews by lucymae65 for Djibouti
SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
6 May 2013

Dear Guest, We would like to thank you for sharing your positive feedback with us on Trip Advisor. Regarding your comment . we also appreciate yours comments regarding our staffsand it has been shared with all our team. Your comments give us to provide a high energize to improve our service. We are very pleased to know that you have... More

Charleston, South Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 April 2013

Things started out a bit rocky for the first day of my stay. I asked to speak to the manager. All of my issues were addressed and corrected to exceed my expectations. The housekeeping staff was great. The servers at the bar and restaurants were fantastic. The difference in the rooms after I requested a change were night and day.... More

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See 2 more reviews by Mike M for Djibouti
SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
20 April 2013

Dear Guest, We would like to thank you for sharing your positive feedback with us on Trip Advisor. Regarding your comment . we also appreciate yours comments regarding our staffsand it has been shared with all our team. We are very pleased to know that you have enjoyed your overall stay with us and we do look forward welcoming you... More

Ronneby, Sweden
Top Contributor
276 reviews 276 reviews
62 hotel reviews
Reviews in 94 cities Reviews in 94 cities
204 helpful votes 204 helpful votes
3 of 5 stars Reviewed 29 March 2013

This is my second time I've stayed at this hotel. Over all it is one of the better choices of hotel to stay in when in Djibouti. Since my last visit a couple of months ago it seems like there have been improvements. * The former slow moving personnel in the restaurant seems to be moving faster and with more... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
1 April 2013

Dear Guest, We would like to thank you for sharing your positive feedback with us on Trip Advisor. We are pleased to learn that you have noticed and appreciated the renovation that occurred since your last visit to the Sheraton Djibouti. The property is gradually being redecorated to offer our guests an elegant and comfortable setting. The restaurant just had... More

Warm Springs, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 March 2013

The hotel staff is very helpful and friendly, but the hotel suffers from tired facilities having been build 1980's. Several website say the facilities have been remodel (1999), but that must have been for the casino addition. The rooms are still in the 1980's. The cable television channel selection is not bad. I would not swim in the open water... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
24 March 2013

Dear Guest, We thank you for taking the time to send your comments about your stay at Sheraton Djibouti Hotel. Your feedback is much appreciated and has been shared with all our team. We do however regret to learn about your disappointment. We would like to express that we take all matters brought to our attention very seriously, and we... More

Haugesund, Norway
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 7 February 2013

When arriving at the hotel it looks good, but after a closer look, it's not. My room was on the lobby floor, and it looked worn and old, especially the bathroom. This is not decisive for me though; when travelling and working, most important is working internet connection and good food. This hotel had neither. The internet was not working/barely... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
10 February 2013

Dear Guest, Thank you for taking out your valuable time to post your review on Trip Advisor and for choosing Sheraton Djibouti for your recent stay. We are sorry to read from your review that you were not fully pleased with your overall stay. The property was the first hotel built in Djibouti and since the past 12 months the... More

Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 21 January 2013

First time to Djibouti City. We picked a place less expensive than the Kempinski. It was still very pricey. We stayed two nights on the 6th floor and one night on the 5th floor. In our experience, the wifi worked on the 6th floor and the sea-view side on the 5th floor. The hotel service was good because the hotel... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
1 February 2013

Dear Guest, We would like to thank you for sharing your feedback with us at the Sheraton Djibouti. We are truly sorry about the problem that you encountered when using the elevator. Please be assured that our technician team has fixed the problem and now the elevator works well. We are pleased to know that you enjoyed the Wi-Fi high... More

Ankara, Turkey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 13 January 2013 via mobile

Full of smokers in the lobby. The room needed renovation especially the bahtroom. Carpet and bed were very old. Food is ok. Staff is friendly. The hotel has a casion. Never used it so I can't comment on it. There is an outside pool and a small indoor gym. The beach was a small area. I didn't swim because the... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
1 February 2013

Dear Guest, Thank you for addressing your comment to the Sheraton Djibouti. We are sorry that your stay was not as you had expected and we sincerely apologize. The property was built in 1981 so we admit that it requires some changes. Since a year, the hotel is going under great renovation. The guestrooms are gradually being redecorated; we have... More

Dallas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 January 2013

We were in a group of 5. Asked for the rooms without advance reservation, at that time the hotel was reasonably full. Manager offered us rooms after 10 minutes of waiting, but then attendants kind of forgot us. When inquire, they took way too long to essentially hand over the room keys. Reasonable room size, expensive, untimely room service, Overall,... More

Was this review helpful? Yes 1
SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
5 January 2013

Dear Guest, Thank you for taking the time to write a note about your stay at the Sheraton Djibouti. We are sorry to read from your review that you were not fully pleased with your overall stay at the hotel. Your experience has now been shared with the concerned staff so that we can review it accordingly and rectify these... More

Ronneby, Sweden
Top Contributor
276 reviews 276 reviews
62 hotel reviews
Reviews in 94 cities Reviews in 94 cities
204 helpful votes 204 helpful votes
3 of 5 stars Reviewed 1 December 2012

As many before me have written: It's a Sheraton only by name, don't expect any extravaganza. That said, I must say that the hotel is average in European standard but probably one of the top choices to stay in while visiting Djibouti. The staff is friendly, the cleaning staff sometimes stop and chat with you. Lots of smiles! The free... More

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SheratonDjibouti, Manager at Sheraton Djibouti Hotel, responded to this review
3 December 2012

Dear Guest, We thank you for taking out your precious time and writing a review on Trip Advisor. We regret to learn about the inconvenient experience during part of your stay. We would like to express that we take all matters very seriously and we do everything possible to rectify these shortfalls. We are pleased to know that you enjoyed... More

Djibouti, Djibouti
1 review
4 of 5 stars Reviewed 14 November 2012

I stayed at this Sheraton in September, which may just have the best location of any hotel in Djibouti (where strangely there aren't that many which have a sea view in this Peninsula-city). I quite like the wireless connection and due to this, like to have meetings there. I would give a lot of credence to those saying that customer... More

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Valerie D, Director of Sales at Sheraton Djibouti Hotel, responded to this review
16 November 2012

Dear Guest, Thank you for taking out your valuable time to post your review on Tripadvisor. We are proud to say that our Wi-Fi hi speed is operational is the entire hotel and is the best in the Horn of Africa. We also appreciate your comments regarding our staff and it has been shared with all our team. We are... More

 
 
Sheraton Djibouti Hotel
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Additional Information about Sheraton Djibouti Hotel

Also Known As:
Sheraton Djibouti Hotel
Address: BP 1924, Plateau de Serpent, Djibouti, Djibouti
Phone Number:
Region: Djibouti > Djibouti
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 hotels in Djibouti
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located at the crossroads of different cultures and nestled in the Horn of Africa, the Sheraton Djibouti Hotel offers travellers a warm welcome bringing East African hospitality and conviviality into an art form. The hotel enjoys a magnificent view overlooking the Red Sea and is situated at 1km from the city centre, 3 km from the merchant harbour and 6.5 km from the international airport. Whether your stay is for business or leisure, our professional staff will do the utmost to make your event a success and your stay a pleasant one. ... more   less 
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Sheraton Djibouti Hotel
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