Was booked here in transit and so stayed one night. The room I was given had three double beds in it so there was little room for maneuver. So for example the kettle is in the bathroom. I had room service and ordered fillet tilapia which came dry with vegetables and a room service charge of $ The decor is... More

It's too expensive. The rooms are small and the beds seem to be made of marble. Barely slept the two nights i was there. The food, on the other hand, is amazing. They have a great chef -- though the food is also quite pricey. It's in a very beautiful part of Kigali, but they should cut their prices by... More

I have stayed at this hotel on several occasions. The reception staff are always friendly and welcoming and any problems usually get resolved. The rooms are satisfactory albeit dimly lit. The bathrooms are large and the shower great but could do with some general maintenance. Some rooms have better internet connectivity than others due to a fairly ad-hoc method of... More

Please check my review under STIPP HOTEL ( 2 words) as they are the same Hotel. Thankyou.

We stayed only one night prior to an early morning departure and did not eat any food here so we can't comment on that, however, we did require a couple of drinks before retiring for the night. I did not think it possible to interpret " one Jack Daniels and a beer " so many different ways. Between ordering this... More

I had seen this rated as a 2* hotel but I have seen worse 3* hotels in the world. Having just come from Uganda, we found staff not particularly friendly - but they weren't rude, just lacking the warmth we had become accustomed to. Compared with the friendly smiling Ugandans who would chat away, staff here barely nodded an acknowledgement... More

The hotel is more of a resort with beautiful flowering trees everywhere. The food in the restaurant is very good if somewhat pricey and the staff were friendly and helpful. My only complaints would be that the electronic keys for the rooms constantly need to be reprogrammed which can become extremely frustrating if you are in and out of your... More

Stayed here 1 night courtesy of Kenya airways who had canceled my flight to Nairobi. Hotel room well fitted but no attention had been paid to mosquitos - was buzzed and bitten by one. Manager was very welcoming but receptionist was insistent that I was noit staying there, the communication issue was quickly resolved however.

We stayed one night in the hotel while waiting for the trip to Ruhengeri. The hotel is quite calm and we could sleep very well there. The staff are friendly but as it was a short stay, we did not need so much attention from them. The food was quite bad and so was the breakfast, partly maybe due to... More