Stayed for 3 nights at this hotel recently during a business trip. The food is average, but the staff make up for that - they are really friendly and will do what they can to help. Breakfast is a small buffet of fruit, cereals, cheeses and cold meats, bread and pastries and a small selection of hot food ( beans,... More

Chez Lando is a good address for your stay in Kigali. It is clean, well kept, service is kind. Rooms can be a bit noisy, especially those on ground floor. Food is also ok with too big restaurant areas.

My colleague and I were placed here by our client agency. We stayed one week, before I suggested another hotel (Umubano) might be quieter in terms of traffic noise. Basically, it is a very pleasant hotel in terms of gardens, greenery, rooms, and food quality. Staff were pleasant too. The main problem (for me) was traffic noise (roads now surround... More

While not a "5-star" hotel in the conventional sense, I think Chez Lando is the best value for its price in Kigali. The bungalow rooms are spacious and well-apportioned, the beds are comfortable and the bathrooms are quite nice as well. The environment overall is great, with trees and very nice landscaping. Breakfast was nice, and the staff very responsive.... More

I've stayed in Chez Lando in 2005, 2011 and 2013, and it is always a pleasure. The hotel has grown and evolved over the years, but kept its charm. Having seen a lot of hotels around Africa, Chez Lando is one of my favourites. Staff is excellent and helpful, rooms are spacious and clean, garden is beautiful and buildings are... More

This is not the Kigali Serena. If you're expecting "5 star" accommodations, you might want to look elsewhere. What the Chez Lando offers is clean rooms, friendly staff, and a very local vibe. Unlike other higher-end hotel options in Kigali, where you'll find many of the guests are expatriates, Chez Lando is a vibrant local hotel and social hotspot. While... More

This year, for the first time, I had serious problems with Chez Lando's online reservation service. Their webpage, at http://www.chezlando.com/, has a dysfunctional 'Contact us' service which twice failed to respond to my written requests. When WHO/Rwanda made my reservation in person, the hotel lost it. They had a room free when I showed up, but things could have gone... More

We were in Kigali for an international congress and we had the oportunity to visit many hotels during our stay. The atmosphere of "Chez Lando" worths the detour! This is not one of the "european" hotel you will find in Kigali but a real typical one. The staff is welcoming and the restaurant is amazing. The service is generally slow... More

This hotel over promises and under delivers. Here are the issues we had while spending a night here (thankfully was only one night): - We emailed details for an airport transfer -- and they wrote back confirming 8hrs beforehand - We arrived at 10pm (on schedule) and had to call the hotel to ask where our transfer was. The person... More