We stayed as part of a tour. The rooms had non functioning AC as experienced by us and other members of our party. I suppose it could be related to frequent blackouts in the city and the use of backup generators. Anyway the staff seemed not to understand when I complained about the heat. The beds were comfortable and bathroom...
More
Dear RERDO9,
Thank you for sharing your recent experience with us on TripAdvisor.
While we always strive to deliver a perfect experience, I do apologize for your experience with the AC blower and the discomfort you faced during your stay.
We have noted your observations and are addressing the same.Please consider this to be an exception to our usually high...
More
I have just returned from 2 stays at this hotel when arriving in Nepal and again upon returning to the city. It was a fantastic experience both times and a refreshing break from the madness that is Nepal. Both times I was put on the Club floor which was great, i really loved the Lounge, I am an early riser...
More
Dear Trevoz
It was a pleasure having you stay with us during your recent visit to Kathmandu.
The team was overwhelmed to read your kind words of appreciation and we thank you for sharing such inspirational compliments on Trip Advisor.
It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality...
More
I stayed in Crowne Plaza twice during my trip to Nepal. It is real refreshment in the area, but according to western standard it is just OK.
I was in the two different rooms, the difference was only in having bath or shower. The rooms were comfortable (not so big) and clean. If you have roses in your room as...
More
Dear belpb31
Thank you for sharing your recent experience with us on TripAdvisor.
We have noted your observations and are addressing the same.
We look forward to welcoming you back to experience the warmth and indigenous Nepalese hospitality at Crowne Plaza Kathmandu – Soaltee.
Warm Regards,
Sachin Pradhan
Front Office Manager
More
Stayed in this hotel twice, at the beginning and at the end of our Nepal trip. First we stayed in the old wing, for the second time we were booked into better rooms in the Prince wing. Travelled with 2 children.
Pros:
A nice green and calm area within the chaotic Kathmandu.
Breakfast is good and serves both Asian and...
More
Dear tghu
Thank you for staying with us and taking the time to provide feedback about your experience.
Your analysis about our property and services made us aware about your satisfaction and dissatisfaction thus providing us a great opportunity to improve our services.
Once again I would like to thank you for your constructive feedback and take this opportunity to...
More
I had stayed here to celebrate new year eve and had a blast during my one night stay here. had booked club room with the facility of club lounge with mind blowing treatment of food and wine. room is good with every amenity u r looking for service is just amazing too and vicinity of hotel is just fantastic and...
More
Dear Bhuwannp
Thank you for your thoughtful comments. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are delighted to know that you enjoyed the services and the amenities offered to you as our privileged Club Room guest and our gala New Year Event.
Thank you once again for taking...
More
Let's face it, Kathmandu is not normally a place you would go to looking for some of the finer hotels in Asia. Most are old, badly managed or beset by inefficiency.
The Crowne Plaza is not a new property and I believe it was recently refurbished. The coffee shop now looks a lot nicer than a year ago, and the...
More
Dear Chattan
Thank you for sharing your feedback !
We are delighted that you enjoyed your stay at our hotel and especially enjoyed the food and beverage offerings, ambience and service of our new coffee shop. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to write about it.
The team at the hotel...
More
Most rude, arrogant, antagonistic desk staff I have ever dealt with. I experienced three arguments with staff. The first regarding extending my stay an extra day. I checked with four different staff members over a period of three days to make sure arrangements had been made. I was told no problem. Not one of them actually did anything. I was...
More
Dear Thom64,
Thank you for your review. We would like to follow up with you on your experiences at the hotel.
I have sent you a private message in an effort to obtain more information about your stay.
I look forward to hearing from you and of being of further assistance,
Thank you,
^Katie J
Case Manager
IHG Care
More
This is the best hotel in the region , all services are of top quality.
More
Dear Habibrahmat
Thank you for spending time to write a review on Tripadvisor.
We are pleased to receive your nice review of our hotel, and your satisfaction with our services.
We hope that if your travels bring you back to Kathmandu, you will give us an opportunity to extend our warm welcome back to Crowne Plaza Hotel Kathamandu - Soaltee....
More
This dated hotel is stretched in many ways, the building facilites and the staff!
we had rented the seminar room for 2 weeks and we were told to clear out by 5 pm sharp because there was another function in the same room. Our group of 40 had to collect all their belongings and just move!
The staff is stretched...
More
Dear Laohu Basel
We are thankful to you for your patience and taking out time and making us aware of your dissatisfaction thus providing us a great opportunity to improve our services.
Please be informed that we are in the process of upgrading our facilities to provide experience and a level of quality that is expected from Crowne Plaza Hotels....
More
I just came back from Kathmandu today and I would like to complain about your reception staff Binod Khanal.
As a cabin crew, we are given the chance to stay at your hotel with free breakfast and free internet inside the crew lounge. However, everytime I check-in these layover hotels I prefer to have my own internet connection in the...
More
Dear Clouds f
Thank you for staying with us and taking the time to provide feedback about your experience.
Please accept my sincere apologies for the inconvenience you have faced during your stay. Please be assured the same has been shared with the team for further improvement on what went wrong and re-train our team members, if that need arises....
More
319 Reviews
230 Reviews
201 Reviews
