This is a very nice hotel but very affordable. Horizon Club floor staff was very helpful in planning our activities. Chi Spa as always was excellent, breakfast has a very good spread. Short walking distance to the night market. More

Stayed here fur 2 nights in suite. My suite was directly below the horizon club and very noisy as there is a stone floor section. Room was ok but quite dated. The hotel has a very dated feel to it. Staff are nice but all in all it is not really a shangrila more like a Hilton. Spa is very... More

This was our home away from home for a week when we visited Chiang Mai. The rooms were very spacious and comfortable with a lot of attention payed to detail. We stayed at the Horizon Club level and the staff (especially George) were absolutely wonderful as they addressed our every need and made us feel very much at home. This... More

My family of five – two grandparents, our son and daughter-in-law and toddler Sofia - found the Shangri La Hotel in Chiang Mai a beautiful oasis only a short taxi ride from the airport. We stayed on a Horizon Club floor, which I highly recommend. The staff including Taemasin (just call me “George”), Nongluk (Pui), the manager, Apin Ya, Yui... More

We recently had the pleasure this Hotel during a tour of Thailand during the floods last September. I have never enjoyed a stay so much the hotel exceeds 5 star rating and the bench mark has been lifted for me so far as hotels. The extras provided free for guests on the 17th floor and above were excellent and great... More

Opened just over 4 years,so still has some way to go before it reaches highest standards of Shangri-La group. Good facilities and great location,but be sure to request room facing the pool - road noise on other sides is deafening and window glass does not reduce the noise level much.Suggests a design fault by architects when built. Service overall was... More

There was something about this hotel that felt really special. We had a perfect four nights there in January - everything was that bit cooler and calmer after flying up from Bangkok. We booked a Horizon club premier room which we felt was great value and the club lounge is excellent. Our room faced the city and was spacious, light... More

Lovely large rooms, smiling and helpful staff, this is a lovely property with a gorgeous pool area. It is right in town yet is still a resort. I would definitely stay here again. More

Visited Chiang Mai with my family (2 kids, 14 and 9-yo). Confess that expected more of the city, but there are a lot of things to do around Chiang Mai. The Shangri-la is wonderful. We had booked two rooms, but since they could not put the two rooms close to each other, we were upgraded to the Presidential Suite (a... More