I do not recommend this Hotel if you book standard room. Book DLX room with pool view or Executive floor. Only then you will get Real American Breakfast. They call it 4* but Tower where standard rooms located is 3* only. Your room should have 3 digits only. Four digit room tower does not match with 4* services.

We 03 families stayed at this hotel for 02 nights. Unfriendly staff, smelling toilets and more over they will give all troubles for the checkin. We arrived this hotel at 11 Am and they made us to wait with 05 children at the lobby until 2pm . They had not taken any interest to give rooms before 2pm even though... More

We had a comfortable stay at the Nova Platinum.The Deluxe rooms were well equipped and had a good Wi-fi connection. The check-in procedure calls for an advance of around 1000 Thai Baht which can be settled with any of the room service bills or can be refunded at the end of the trip. The breakfast spread is not fantastic but... More

We chose this hotel based on our experience with Amari hotels. The pool area was quite nice and clean. The main lobby of the hotel is clean and luxurious which is totally misleading. The room was tired, dirty and one night stay was bearable. Whilst I was there I took photos of the hotel, emailed them to the manager and... More

It is quite disgusting that indian travel portels recommend this hotel which has no capability, mindset and attitude towards hospitality. Starting with the checkin process : have never experieced such an horrible check-in process. No one attended us for 30 minutes. They had a security chap doing the checkin. It took us another 20 minutes to communicate to the reception... More

Stayed here for 2 nights. Nothing great about the room. Rest room wouldnot lock from inside or outside. Coffee maker didnot work Breakfast was OK. Big LCD. Quick Room service. Paid swimming pool. Nice reception Lobby

we are stayed the nova platinum for the second time....last year we styaed in nova in the month of april 12 and this year in the month march 2013. very nice locality....very near to walking street...many indian restaurents near by the hotel....very nice indian food is available.... Rooms also very nice...swimming pool also good.... but be ware about bed sheets.....dont... More

I have stayed at Nova Platinum several times now, in each of the wings and last stay was in the executive wing. Rooms are clean, comfortable, cleaned each day, overall the staff are friendly and helpful. My room sprang a ceiling leak and it was fixed within half an hour. The pools are great and the atmosphere generally friendly.

I guess the GM's response to previous reviews was just lip service - the reception staff at this Hotel are just downright rude - coulnd't care less and you feel like you are an inconvenience rather than a customer. Shame really as it does a complete disservice to the rest of the staff. I wonder how many customers they have... More