We stayed at this resort for one evening due to our cruise not being able to sail because of a tropical storm. Our travel agent booked us in ... it wasn't through choice! We found the rooms to be tidy but tired and smelling of damp. Showers were freezing cold. The whole resort was souless and the staff were miserable... More

rooms were great, very large and clean. staff were nice and helpful. My boyfriend and I were the only guests st the hotel which was a bit strange as its so big. Food was good and well priced. Room service was good. Pool area and beach nice and clean but we did go in january which is out of season.... More

We booked an ocean view room via Agoda. At first, when we received our room, we were amazed with the room's size and its beautiful view and landscape. The room has a veranda with a table and chairs which is very nice. Short after that, guests were checked in to the room next door and the disaster began. It was... More

Spend your money elsewhere but NOISY, staff were TERRIBLE, Don't stay here!!!!

This was an unplanned stay as our cruise on Halong Bay was cancelled due to weather. This hotel is a lovely property with gorgeous gardens, a fabulous view and warm and friendly staff, most of whom speak pretty good English. The rooms are spacious but musty. AC is good. Food prices are reasonable but food quality is OK at best.... More

That was Excellent hotel in all ways except the food quality was poor,very bad and not suiable . The restaurant staffs was very good , helpful and alway with smile on .also with bell and reception , but we did not like to go an burgy, very fast and not safe The man look like Food and Beverage Manager was... More

Not quite sure how to explain this hotel. It was impressive, art deco in style but felt isolated rather than remote and romantic. Maybe just because it was low season? However, if you want the pool, bar and restaurant to yourself then great. Our block was lovely but smelt musty. The maid knocked on our door at 8am to clean... More

Arrival at the hotel was a journey in itself. Driver did not know location and toured Tuan Chau island, which is not a plus as there is nothing to see! Having finally got as close as we can to the hotel, we were greeted at what seemed like an entrance to a theme park by non-English speakers. No help at... More

the room is clean but smelly (damp humid smell), my husband even put his tshirt on the pillow to diffuse the pillow smell and he wont use the blanket because of the smell the staffs CANT speak english!! only 1 staff can speak english every shift r (in the front office check-in area), but when we call from the room... More