The hotel overall was good! Staff were friendly, breakfast was great, room was clean. You must pay for internet which is lously I think...
We booked a half day private tour though the hotel which was great, we payed about $60 USD for the tour and saw a fair bit. We looked at booking a Halong Bay cruise through the...
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Dear Guest,
Thank you for taking the time to share your feedback from your recent stay with us at The Moevenpick Hotel, Hanoi .
We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging the positive elements...
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This hotel was chosen for us by our tour operator. Overall this is a clean modern hotel. One thing that really irks me in this day and age are hotels that charge for Internet access. This hotel charges a minimum of $2 per hour for access. This in itself wouldn't be bad but you can't pause usage; once you pay...
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Dear Guest,
Thank you for taking the time to share your feedback from your recent stay with us at The Moevenpick Hotel, Hanoi . We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.
I would like to thank you...
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We stayed here for one night as part of a package which included a one night stay here followed by a one night stay on the Emeraude Cruise. Location-wise it is quite nice as the road isn't as busy as most of the other roads in Hanoi but it's still close enough to most of the attractions like the Old...
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Dear Guest,
Thank you for taking the time to share your feedback from your recent stay with us at The Moevenpick Hanoi.
We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging the positive elements of your...
More
I've read the reviews here but feel that they don't really give this hotel enough justice. I got a room last minute at $105 USD / night which is a pretty good deal and had a lovely time. Good little gym.. and the food was ok. The room was not a bad size for its money, and when I had...
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Dear Guest,
Thank you very much for your great feedback from your recent stay at Moevenpick Hotel Hanoi.
I am glad to read your positive remarks on our hotel. I thank you for sharing this with other travelers and hope we will have an opportunity to welcoming you back again soon on your next trip to Hanoi.
Best regards,
Benoit...
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We stayed here for 2 nights at the start of a trip around South East Asia. It is a reasonable hotel, in quite a good location. We found that we needed to sleep with earplugs due to the noise of the traffic, the constant toot toot made it impossible to sleep. The staff at reception were pleasant but everyone gave...
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Dear Guest,
Thank you for taking the time to share your feedback from your stay with us at Moevenpick Hotel Hanoi.
I am also grateful for the areas you have identified where you feel we could improve. Rest assured your feedback has been discussed with the relevant managers to focus on these areas, to ensure we deliver the best in...
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This was our first stop in Vietnam, room were decorated nicely, very modern, very good buffet breakfast with a big selection! Only one bad point the shower screen leaked badly, water all over the floor after you had a shower but nothing to spoil our stay. Would recommend if you are staying in Hanoi
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Dear Guest,
I am glad to read that we have overall met your expectation.
I have also well noted your point regarding the water leaking in the shower. Be assured that I have immediately passed your comment to our maintenance team in order to check the seals around the shower door and avoid re-occurrence of such inconvenience.
I would like...
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For its class the hotel is not luxurious by any means. Small lobby area with only 2 lifts in service. Mind you it's not a big hotel.
Room is of average size and so is the bathroom but quite pretty and comfortable. Higher floors are much better because of the noise from the street and the bar downstairs.
Not much...
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Dear Guest,
Thank you very much for taking the time to write the review on our hotel.
I appreciate your feedback and I am glad that you generally enjoyed your stay and the hotel facilities. Our hotel is indeed smaller than other 5 star hotels in the City, but this allow us to deliver a very personalized service.
I hope...
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This was our first hotel on an epic tour of Vietnam ( watch for further reviews! ) and so we were really excited to reach it. It has a lovely reception area and we were greeted quickly and efficiently for our check-in. The luggage arrived at the room immediately and all the porters were really friendly.
The room itself was...
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Dear Guest,
I thank you for taking the time to write about your experience at our hotel.
I am glad your enjoyed your arrival and check-in experience, as well as the design of your room and the selection of food at breakfast.
I also appreciate you pointing out some areas we can improve and we will definitly look into this...
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I booked this hotel on a special for $100/night with a free airport pickup (2 nights minimum), however even with this promotion the hotel did not live up to this price tag.
Cons
1) The shower could not keep a constant temperature, it went from hot/cold often. This is something I would expect from a $40/night hotel room NOT a...
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Dear Guest,
Thank you very much for your review and your comment regarding our staff friendliness , the service we provided during your stay, as well as the comfort of our rooms.
While I am of course very concerned about the fact that we have not met your expectations in some areas, I appreciate your feedback as this will helps...
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We found this Hotel a bit far out in location but there are some nice restaurants/food outlets within a 15-min walking distance (We did not eat at the Hotel). We were appalled at the app $9usd per day internet access so ended up going to the local Highlands Coffee place on the corner for free access and better coffee. The...
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Dear Guest,
I would like to thank you first of all for taking the time to write a comment on this platform.
Your comments and feed back are essential for us in order to improve our service and the personal touch we aim to deliver to our guests.
I have noted your comment regarding the poor service in our Lounge,...
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