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All 472 Hanoi hotels

Nam Ngu Hotel

3.0 of 5
34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
Hotel amenities
Nam Ngu Hotel
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86%
Ranked #70 of 472 hotels in Hanoi
Most recent review
5 of 5 stars Reviewed 17 June 2013
Li L Guangzhou, China
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53 reviews from our community

    Trip type
Traveller rating
    32
    14
    5
    0
    2
Date Rating
Guangzhou, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

The staff is friendly, excellent services, organize the tour Halong bay and sape tour good. The breakfast has many choice with menu. Room is very clean and beautiful. High recommend to all my friends.

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Ho Chi Minh City, Vietnam
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 June 2013

I visit Hanoi often for business, as I have been living and working in Vietnam for six years. My stay in Nam Ngu has been one of the few times I have felt ripped off while getting the impression they were laughing at me. I visited on January and booked an "Executive Suite with Spacious Balcony" for 65 dollars. That's... More

Was this review helpful? Yes 2
See 2 more reviews by Carlos D for Hanoi
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
12 June 2013

Dear Guest, Thank you for choosing Nam Ngu Hotel and also taking the time to share your feedback. Feedback provided by you is essential to how we operate the hotel. We sincerely regret about the overall service you received during the check-in, breakfast and especially with the staff. While those individuals do not reflect our philosophy or the way we... More

Bangkok, Thailand
Top Contributor
115 reviews 115 reviews
78 hotel reviews
Reviews in 49 cities Reviews in 49 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 1 June 2013

The hotel is located in a very nice spot of Ha Noi, very close to the rail station and just 100 meters from one of the best Ha Noi restaurants (Quan Ang Ngon). Staff is extremely friendly and eager to help. The rooms are very good and the photos on the internet represent 100% the reality. I had the executive... More

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See 9 more reviews by Trip_Datum for Hanoi
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
12 June 2013

Dear Guest, Thank you for sharing your feedback about our hotel to other Tripadvisor surfers. We are delighted to hear you had a great time at Nam Ngu Hotel and enjoyed our facilities and services. We look forward to welcoming you back. More

1 review
4 of 5 stars Reviewed 27 May 2013

LOCATION in the middle of a side alley. if it isn't so close to that famous restaurant, it might be difficult to find. pretty quiet in the night so it's easy to get a good night's sleep. LOBBY lobby had no air-conditioning at all, which is a major minus point especially when the temperature outside was reaching 38 degrees. can... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 25 May 2013

Can't speak highly of this place enough. We stayed in a suite because it's one of the few places in the world where we could afford one. It came with free drinks and fruit (both replaced daily) and free laundry. Breakfast was lovely, lots of fresh fruits and breads with options to order eggs and other hot foods. Staff were... More

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Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
30 May 2013

Dear Guest, I thank you for your praise regarding the high level of service provided by the whole team at Nam Ngu Hotel. We look forward to welcoming you back with our undivided attention. More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 22 May 2013

Great room with all the bells and whistles. Staff were great and chatty, always wanting to know if they could assist us in any way. Called twice on the day we checked in, just to see if there was anything we needed. Good location in the centre of everything. Walking distance to the markets, lake etc. Had a problem, however,... More

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See 2 more reviews by kyla t for Hanoi
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
24 May 2013

Dear Guest, I love to read such positive feedbacks about Nam Ngu Hotel and I am thankful to your kind words. We were very proud to hear that you have had a great service experience at our hotel during your stay with us. We all look forward to your next stay. More

Singapore, null, Singapore
1 review
5 of 5 stars Reviewed 11 May 2013

This hotel was the best hotel we have ever stayed in. Anywhere. The staff were incredibly helpful and friendly, the tour desk somehow managed to get train tickets that we weren't able to get anywhere else and the hotel itself was beautiful, comfortable and had everything we could possibly need. We stayed for three nights and the tour desk also... More

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Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
14 May 2013

Dear Guest, It was a pleasure welcoming you at Nam Ngu Hotel. I thank you for your feedback and compliments on our service. We are also delighted that you enjoy the hotel oasis of calm and thank you for sharing your experience to other TripAdvisor surfers. We are looking forward to your next visit. More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 10 May 2013

We stayed here one night. The staff were very helpful and allowed us to check in at 10am. Our room was spacious with good views over Hanoi from the 9th floor. The location was ok though I would recommend staying in the Old Quarter instead as that has more atmosphere, though the location is handy for the railway station. The... More

Was this review helpful? Yes 1
See 2 more reviews by Bournville_Gweilo for Hanoi
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
14 May 2013

Dear Guest, Thank you for sharing your experience during your recent stay at Nam Ngu Hotel. I regret that the electricity socket and the bathroom was not working properly during your stay with us. Please rest assured I have already handed this issue to the manager and we can be sure that you would have better service in your next... More

Siem Reap, Cambodia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 April 2013

Good hospitality who has provided by hotel staff and management. i stayed with this hotel at 3nights for VITM 2013 in Hanoi. during our stayed we found nothing complained and they provide us early C/I also receptionist staff quite good English specking and right destination recommend. Thank You. will stay again in near future. Best regards

Was this review helpful? Yes
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
10 May 2013

Dear Guest, What a great experience you had at Nam Ngu Hotel! Thank you for sharing this on TripAdvisor. It is a pleasure to read how much you have enjoyed your stay as well as the service offered by our staffs. I hope to have the pleasure to welcoming you back soon. More

Ger, France
1 review
5 of 5 stars Reviewed 20 April 2013

The hotel is in a good location for access to all the sites in Hanoi, the staff are exceedingly keen to offer any assistance and were even waiting for us on our return at 4am in the morning to pick us up from the train station when we returned from Sapa to take us back to the hotel. They made... More

Was this review helpful? Yes
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review
10 May 2013

Dear Guest, I thank you for recommending Nam Ngu to TripAdvisor surfers either for leisure or business purposes. Our staffs are very happy with your compliments on the quality of service during your stay in our hotel. Your satisfaction is our utmost reward. I look forward to your next visit very soon. More

 
 
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Additional Information about Nam Ngu Hotel

Address: 34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites
Hotel Style:
Ranked #70 of 472 hotels in Hanoi
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located in the heart of Hanoi, ancient Nam Ngu street still keeps the beauty of an old Hanoi’s culture and image, on which Ariva Nam Ngu Hotel with over 60 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. Furthermore, the pattern are carved precisely on natural wooden furniture in accordance with refined curtains and pure silky bed linen will make you easily fall into sweet and peaceful sleep. ... more   less 
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