I visit Hanoi often for business, as I have been living and working in Vietnam for six years. My stay in Nam Ngu has been one of the few times I have felt ripped off while getting the impression they were laughing at me. I visited on January and booked an "Executive Suite with Spacious Balcony" for 65 dollars. That's... More

The hotel is located in a very nice spot of Ha Noi, very close to the rail station and just 100 meters from one of the best Ha Noi restaurants (Quan Ang Ngon). Staff is extremely friendly and eager to help. The rooms are very good and the photos on the internet represent 100% the reality. I had the executive... More

LOCATION in the middle of a side alley. if it isn't so close to that famous restaurant, it might be difficult to find. pretty quiet in the night so it's easy to get a good night's sleep. LOBBY lobby had no air-conditioning at all, which is a major minus point especially when the temperature outside was reaching 38 degrees. can... More

Can't speak highly of this place enough. We stayed in a suite because it's one of the few places in the world where we could afford one. It came with free drinks and fruit (both replaced daily) and free laundry. Breakfast was lovely, lots of fresh fruits and breads with options to order eggs and other hot foods. Staff were... More

Great room with all the bells and whistles. Staff were great and chatty, always wanting to know if they could assist us in any way. Called twice on the day we checked in, just to see if there was anything we needed. Good location in the centre of everything. Walking distance to the markets, lake etc. Had a problem, however,... More

This hotel was the best hotel we have ever stayed in. Anywhere. The staff were incredibly helpful and friendly, the tour desk somehow managed to get train tickets that we weren't able to get anywhere else and the hotel itself was beautiful, comfortable and had everything we could possibly need. We stayed for three nights and the tour desk also... More

We stayed here one night. The staff were very helpful and allowed us to check in at 10am. Our room was spacious with good views over Hanoi from the 9th floor. The location was ok though I would recommend staying in the Old Quarter instead as that has more atmosphere, though the location is handy for the railway station. The... More

Good hospitality who has provided by hotel staff and management. i stayed with this hotel at 3nights for VITM 2013 in Hanoi. during our stayed we found nothing complained and they provide us early C/I also receptionist staff quite good English specking and right destination recommend. Thank You. will stay again in near future. Best regards

The hotel is in a good location for access to all the sites in Hanoi, the staff are exceedingly keen to offer any assistance and were even waiting for us on our return at 4am in the morning to pick us up from the train station when we returned from Sapa to take us back to the hotel. They made... More