Mr Huy and the team were more than helpful and were able to to make our stay a most enjoyable one. Clean neat and tidy. Small but everything is small in Hanoi. Read their web site before going to Hanoi to prepare youself for the inevitable. We booked all our tours thru the hotel, and we were lucky that we... More

We were welcomed with free drinks by friendly hotel staffs, Mr. Huy & Ms. Puong upon reaching the hotel. Both staffs were dedicated in showing us some tourism places in Hanoi via their helpful map which we used throughout the whole trip. Mr. Huy has been helpful in booking Halong Bay & Tham Coc tours for us with the reasonable... More

We were upgrade to the deluxe suite (picture in the hotel description). Rooms were clean, there was a balcony. Shower didn't really work intuitively. Wifi didn't work - called front desk and they suggested I use computer in room. Very near shopping and old quarter. Breakfast was made upon request down stairs from a prefixed menu. Great value for the... More

We stayed at the Royal Palace Hotel mid to end of April and enjoyed every bit of it. The staff were all friendly and extremely helpful. Tong and Mr. Huy demonstrated top notch hospitality. They helped us arrange everything we asked for. My friend and I took a 2 day unforgettable tour at Ha Long Bay which Tong arranged. After... More

We stayed at Royal Palace once we reached at Hanoi for 3D2N. We had met a friendly and helpful customer service (Mr Tong) from this hotel with provide us very best service in term of trip advisor and cruises information. In the mean while, he recommended a helpful and friendly tour guide Mr Bien for 1 day local trip and... More

Friendly, helpful staff and comfortable, quiet rooms best describe our stay. Wife had a bad day due to too much heat and Mr Huy arranged for a Dr to come and see her. All worked out fine. The staff also prepares a nice breakfast and helps with travel plans. Recommend you take advantage of their services, it will save you... More

We stay at the Royal Palace at the end of January and all i can say for this being my first time in Vietnam was what a great hotel.They did it all for us from arranging pick up at the airport to a 2 night trip to Ha Long Bay to our train ride to Hue what a great way... More

Before booking the hotel, I had considered other options, however my final choice was the RPH, mainly because it had very good reviews from guests. I stayed 4 nights in total in a very nice and spacious Deluxe Room. Even thou it is only a 3* hotel, the experience was definitely a 5*. The attentiveness of staff, especially of Huy,... More

We had a great stay at the royal palace hotel after trekking in sapa and long bus trips to halong bay. Great value for money and close to the action. They sorted out our washing and gave us a nice room to rest up for a few days. Try the cafe next door, Hanoi social club.