Highly recommended this hotel was originally booked into a dorm in the sister hostel bodega but as there was only one dorm bed they transferred us to koto to our own room for the same price. We arrived late and got the airport pickup direct to the hotel. It's a clean comfortable place and all the staff are more than... More

From the minute we walked in the door we were treated like royalty. All of the staff were unbelievably friendly and couldn't help enough. Handing out umbrellas if it rained to giving you a glass of cold water when you got in to reception every time! We booked a halong bay overnight cruise from them and it was perfectly ran... More

My boyfriend and I have been travelling for two months and KOTO has been the best hotel we've stayed in by FAR! The staff are just unbelievably kind and friendly, from rushing to open the door to us and teaching us how to make origami birds to inviting us for coffee at a local cafe when we passed by chance... More

The Koto is one of my two favourite hotels in Viet Nam (the other is the Casablanca in Sa Pa). The people working here are exceptional: nothing it too much for them. They are ever attentive and helpful and in every way possible. They even help you get across the street -- an ordeal given the amount of traffic and... More

I stayed for three nights here in hanoi with my two friends, and we were blown away by our experience! not only was the room lovely and sufficient with great air con and large bathroom but the prices were cheap as well. great area to stay - feel safe on Hang Bong and close enough to the action without it... More

I stayed for 5 nights at Koto Hotel, based on good TA reviews, and was very glad I did. Located down a quiet alley just off the -perfectly central -madness of Hang Bong St, it's a homely little refuge from the city when you need it, while still right in the heart of the action. Rooms are clean, safe, comfortable... More

We were very impressed by Koto Hotel. The staff were very nice and happily accommodated any of our requests. Watch out for the evening guy - he might bowl you over with his enthusiasm, but he did give us a great recommendation for dinner. The girl who works on reception during the day is absolutely lovely and very very kind.... More

Arriving early in the morning off the night train we were very kindly offered a room to crash in as someone had checked out early. they warned it hadnt been cleaned but offered us to sleep for a couple of hours and theyd clean it after. That gesture was much appreciated after the journey. The brekkie over the road at... More

Our stay in koto was fantastic. The staff was very friendly, always happy to help. The rooms were clean, value for money, highly recommended. As our first experience in Vietnam, it was very good. It's centrally located.