Dear Guest, I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available. Regardless, you should not be accommodated in a room with the extra bed still set in the living room. I sincerely apologize for the lapse of service and... More

Dear Mr. Ferguson, I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the construction crew. I would like to point out though that we did inform all our partners in early September that we were under renovation. We shall follow... More

Dear Guest, I'm sorry for the late reply but I was away on hoilday (a deserved one may I add). I hope you had a pleasant with us. However, I am sllghtly suprised to learn that you had difficulties with the shower mixer since this is the first comment I received during my eight months here at The Empress Hotel.... More

Dear Kelvin, I'm glad to learn that you had a nice stay at Empress HCM and thank you for taking time to commend Hero and David which will be passed on to them. I'm sure this will encourage them and the rest of the team to continuously strive to serve our guests with a smile. Yours sincerely, Cary Leung General... More

Dear Katie, I'm glad to learn you had a pleasant stay with us. Your comments on the breakfast and the level of spoken English are noted and these are actually two of the areas that we would like to make improvements besides renovating our rooms. Unfortunately this will not be done overnight but as the saying goes, it will be... More

Dear Guest, Thank you for the wonderful compliment. It's not everyday that guests will take time to commend on our staff by name. I will definitely pass it on to David, Tony, Joselyn and Hoang and I am sure they will find it most encouraging for them to continue to serve all our guests with the same smile and attitude.... More

Dear Guests, I hope the hammering did not spoil your otherwise "good stay". Yes, we are in the process of renovating 3 rooms as mock-up rooms as we shall soon embark on a renovation programme whereby we shall have an additional 30 rooms to our current 40 rooms. To limit the disturbance, the contractors had been given strict instructions that... More

Dear Guests, Thank you for the pleasant compliment and I hope you enjoyed your stay with us. Just to let you know, we shall be undergoing a renovation programme in the very near future whereby we shall have an additional 30 rooms and an extended open lobby area while maintaining a colonial theme with a cozy feel. I hope we... More

Dear Guests, After reading your comment and my initial investigation, I believe you were in our restaurant on Tuesday evening , July 10 and ordered Grilled Spare Rib With Wine Sauce. I had looked into the production process and the storage of food again but unfortunately I cannot offer you a clear explanation. However, I do offer my profound apologies... More