As a budget traveller / backpacker 'splurging' often means a clean room with big bed and bathroom all to yourself. For $20/night I have come to expect upgraded facilities and have been happy with that. Jade hotel staff have blown me away! Firstly they emailed me to see if I would like a pickup from the bus station ( @40... More

We stayed there for just one night but the hospitality at this budget hotel is outstanding! They welcomed us like familymembers and did everything for us. The organized a tour in hue, private car to a good price and were able to change the train tickets. We got a refund for the train tickets to saigon and the manager booked... More

This hotel could provide a role model for others. The staff are encouraged to engage with the customers, which makes the environment the most welcoming I've encountered. A cold towel and drink each time you come back to the hotel. Fresh flowers in the room. A la carte breakfast, cooked fresh, and on one occasion when I had an early... More

AMAZING service. You walk in the door and they've got cold towels, lemon tea and a plate of fruit for you. The staff are unbelievable, so helpful and polite! You'll be amazed. The offered to collect us from the station avoiding a taxi fare. We got breakfast on a check in day which we weren't really entitled to, but these... More

If you're not looking to splurge, then Jade Hotel is by far the best in Hue (or even Vietnam, even without staying in every single hotel). The way their staff are engaged with every single guest in a personal way (greeting you as whenever you come back for a little chat, ice cold towels after a hot day, watermelon or... More

We stayed here again and we would lik to thank all staff in Jade hotel for their hospitability. Jade hotel is one of most welcoming hotels in Vietnam. Very friendly staff , clean rooms and good breakfast. If we are going to Hue next time we stay only in this hotel.

My wife & I stayed at the Jade hotel for 3 nights. On arrival we were treated to cool drinks, chilled face flannels and a complementary breakfast while we waited for our room to be prepared. Although our standard double room was small, it was clean & comfortable. As for the staff, we just can't pay them enough compliments. They... More

We stayed at this hotel for 1 night: 27 april. I booked a familly room, because we are with 2 adults and 1 child. The room was much smaller than we acpected, about 13 m2. With 2 "double beds". The beds were too small for 2 adults: about 1.20m The staff was very helpfull: they helped us with a motorbike,... More

The Title says it all!!! Don't expect luxury at this price but it's clean, charming in a simple way. The staff are really welcoming and attentive, and will help in any way. Worth getting the superior room, more space, maybe a bigger bed. The only criticism I had is the bathroom mirror was too low for a normal height guy... More