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BEST WESTERN Congress Hotel

4.0 of 5
1 Italy Street, Yerevan 0010, Armenia
Hotel amenities
BEST WESTERN Congress Hotel
Ranked #5 of 34 hotels in Yerevan
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106 reviews from our community

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Traveller rating
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    57
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    7
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Date Rating
Calgary
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

When are hotels going to get it??? We do want to SLEEP, not just pay for a room. The front of the hotel (on Italy St.) is extremely noisy, not just with vehicle traffic, but also with pedestrians. Otherwise, the hotel is great. Their breakfast (included) is Fabulous and there is just about every amenity you can think of. They... More

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See 4 more reviews by VicsmomCalgary for Yerevan
Sarajevo, Bosnia and Herzegovina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2013 via mobile

Clean and fresh sheets, nice bed, satellite English tv channels, free coffee and tea in the room, nice bathroom, free and nice working wifi. For some reason, I had to restart my SGS III to make wifi it working. Got to two refreshing nights of sleep in this hotel ;)

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
10 May 2013

Dear Valued Guest, Thank you very much for your recent stay at Best Western Congress Hotel and for your positive feedback. We are happy that you enjoyed our perfect facilities. It is the feedback of our guests which keeps our motivation high and makes every employee's highest goal to make our guests feel welcome. It will be our pleasure to... More

Poznan, Poland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 April 2013

Best Western is located in the centre of Yerevan, just few steps from main squere and close to all attractions. This hotel is clean and modern with good level of service. Nice and helpful staff in the reception. Our room was quite spacious and well equiped with TV, minibar, and bathroom. The brakfast buffet was included in the rate and... More

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
3 May 2013

Dear Valued Guest, Thank you for your stay at Best Western Congress Hotel and your valuable feedback. Customer care is among our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are so pleased to know how impressed you were with your stay. Remember us the... More

Antwerp, Belgium
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 7 April 2013 via mobile

Best western is located smack down in the centre at 5 minutes walk to the central square. Staff very friendly. The gym is renewed and very nice. Wifi in rooms was easy to set up. Only small downfall was the fact that housekeeping cleaned up the bed and changed towels, but did not really clean the shower, toilet and sink... More

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See 6 more reviews by LecramG for Yerevan
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
13 April 2013

Dear Valued Guest, Thank you for your recent stay at Best Western Congress Hotel and for your valuable feedback. Your comments regarding hotel's location, facilities, guest rooms and staff are highly appreciated and shared with all the departments. We have already taken steps to eliminate the shortcomings that you experience during your stay. Our newly renovated gym and rooms, free... More

New York City, New York
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 25 February 2013

very nice hotel in great location; quite a luxury to have a pool and fitness center, which is a great respite. location could not be better. breakfast is not great; other than the fried eggs, not much to recommend it. pizza and other room service are decent, pasta dishes pretty good actually. compared to the price of the marriott, this... More

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
14 March 2013

Dear Valued Guest, Thank you for choosing Best Western Congress Hotel for your stay and sharing your experience on TripAdvisor. We greatly appreciate your kind comments and are thrilled that you enjoyed all the great amenities that make our hotel experience a great one. We look forward to welcome you back to our Hotel. Best Regards, Emma Karapetyan More

Tehran
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 24 January 2013

Being on 5 minutes’ walk distance to Hraparag ( Republic Square ) in the city center this hotel may be categorized as follows , 1. For long period of time Congress hotel was used to be 3 star ranked hotel but sounds having financial supports or …etc by Golden Tulip Hotel as a bigger brother they are recently upgraded as... More

Was this review helpful? Yes 2
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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
11 February 2013

Dear Mr. Lavizeh, We really appreciate time spent to review your stay with us. We regret that your experience with us fell short of your expectations. 1. Please be kindly informed that Golden Tulip Hotel Yerevan and Best Western Congress Hotel are managed by the well known Italian company Renco S.P.A. From December 2011 Best Western Congress Hotel is certified... More

Dubai, United Arab Emirates
Top Contributor
84 reviews 84 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 12 December 2012

Central location, close to all the sights, ideal for exploring the great city of Yerevan. We had a very warm welcome and totally enjoyed our stay. Rooms were good standard, comfortable beds, nice view and professional service. Special thanks to the nice barkeeper who gave us tourist advice and introduced us to local specialties. 'This is Armenia'. We recommend this... More

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
26 December 2012

Dear Guest, I would like to thank you for the positive review of our hotel and for wanting to share your experience with others. I am happy to hear you enjoyed your stay as we always work hard to make every guest feel special. Your words make us proud of the job we do and we would be delighted to... More

San Francisco,CA
Top Contributor
88 reviews 88 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 7 December 2012

Stayed here for 4 nights in November, 2012. THe double room was standard issue with all of the necessary modern conveniences. There was minor remodeling work happening on the first floor that provided noise, but perhaps it's been completed by now. Front desk staff are very helpful and friendly, even though recpetion can get very busy at times. Location is... More

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See 4 more reviews by craig_traveler for Yerevan
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
12 December 2012

Dear Valued Guest, Thank you for staying with Best Western Congress Hotel during your recent visit to Yerevan. We have taken note of your highly positive comments - they are our best rewards and they strongly encourage us to uphold the level of excellence your are entitled to expect. We regret if the construction noise did disturb your stay. The... More

London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 16 November 2012

The good: great location just a few steps away from Republic Square, surprisingly quiet given the road in front, large room, friendly staff, pizza in the restaurant, welcoming even at 6 in the morning, arranged early check-in on the spot. Hassle-free unlimited wifi. Breakfast was OK, the atmosphere was typical for a hotel. The bad: air-conditioning not working properly (luckily... More

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See 2 more reviews by ZweMarko for Yerevan
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
22 November 2012

Dear Valued Guest, Thank you for staying with us and taking time to share your experience on TripAdvisor. We really value your comments and apologize that your visit fell short of your expectations. All your comments related to hot water and air-conditioning have received our immediate attention. We have shared your comments with our team, and we are confident that... More

Lecco, Italy
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 November 2012

I stayed at Best Western Yerevan on June 2011 for 4 days, All I can say is that by Armenia standards, it is clean and comfortable. Rooms are nice with chic furniture. The breakfast was average. The Location is just perfect, very central...The pool in the hotel was also nice but at the time I was traveling the water was... More

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
22 November 2012

Dear Valued Guest, Thank you for taking time to share your feedback with us. We greatly appreciate your comments about our location, amenities, award winning Caribbean Swimming Pool, and our team members. I am pleased to learn that your time with us was impacted by the personalized attention of our team members. Your feedback will be shared with them as... More

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Additional Information about BEST WESTERN Congress Hotel

Also Known As:
Best Western Yerevan
Yerevan Best Western
Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Yerevan
#4 Business Hotels in Yerevan
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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BEST WESTERN Congress Hotel
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