A very big room and comfortable stay. Great location too as near the shopping mall and the Baiterek tower. If you have energy you can walk all the way to Khan Shatyr. The food was also very nice and a nice view at the balcony. Staff was friendly. Would stay again if i visit Astana again.

was there for 2 nights in 2 different rooms. pretty (western) average hotel, rooms have enough of place, bathrooms are nice and clean. breakfast was pretty good, nice buffet. + mini bar + nice bathrooms + big hotelrooms + friendly and helpfully people + breakfast - 1st room was very hot, it took all night long to cool down -... More

The location of this hotel is perfect if you are coming to Astana on a business trip. My room was very big, comfortable and clean. What leaves much to be desired is service.. and breakfast.. Imagine taking a cold shower every day.. I understand that there are big problems with water in Astana but I expected the hotel to provide... More

The hotel has an excellent geographic situation near the big place of the "new town"! Unfortunately there is not much to say besides the location... The staff doesn't speak English and if they do they cannot really explain or understand you! It has been really hard to get information about what to do and see in the city or even... More

Location of the hotel is good especially if you have meetings in this part of the city. Rooms are spacious with good bed. Electric sockets are apparently connected to some of the light switches so I had to experiment with it to successfully charge the phone. Regarding food, you can eat only in lobby bar because restaurant in 1st floor... More

Good location, spacious rooms, excellent view at night, extremely comfortable bed and good sleep. Not many guests in the hotel, so one feels silence and desertion. Breakfast is average. The staff is friendly but relaxed and sluggish. In the lobby bar It can take up to 10 min. for a waiter to come up after you called him and you... More

Whoever the room designer was must have been depressed. brown everything--floor, walls, bed, drapes. large room-- slow internet ( free). breakfast offering was sporadic. It was close to my destination and convenient. the lobby is quite elaborate and gives false expectations of what is upstairs. its ok...not more. check all invoices as the staff can get confused.

I stayed at the Diplomat for an extended period of time during winter 2011-2012. The rooms are large and comfortable - definitely not luxury, but highly functional. Bathrooms are okay - showers frequently leak, especially from the floors above, but again highly functional. Ask for a room with a view of the Baetyrk - the rooms have large windows and... More

Cheaper than most hotels on the modern side of the river. Excellent location for walking round the centre of town. Room large and clean, staff very helpful for arranging taxis. Bar area large with comfortable seats and the menu looked good although we did not try it. Breakfast was average but omelettes cooked to order