My wife and I stayed at the Cinnamon Grand in early January for a couple of days as part of a Kuoni package tour. We were very happy with the reception on arrival which was efficient and fast. The position of the hotel next door to a fine shopping centre was a clear advantage and gave us an alternative set... more

I'm a very quiet person by nature and rarely complain if things dont go my way. But this time I refuse to stay quiet as my anger has gotten the better of me. I loved the then Oberoi now called Cinnamon Grand as I had my wedding reception there 9yrs back. So it was with confidence that I booked the... more

I stayed at the Cinnamon Grand when it was the Oberoi, so remember it before and after. Hotel reception huge, impressive with plenty of seating with direct access into Crescat the small shopping centre. Rooms are of a good size, funcitional, with a good bathroom again functional. Breakfast is buffet style, it can be busy, but a great selection of... more

We stayed here for the last night in a one week tour of Sri Lanka. The hotel looks impressive form the outside but inside it's tired and in need of refurbishment. The room and bathroom was worn and everything looks very eighties. The staff were mostly friendly and efficient but the place just lacks atmosphere. There seemed to be many... more

Have stayed in this hotel before. Upgraded to a premium room this time, however apart from being newer and cleaner not much difference in rooms, not sure if it's worth the extra cost. Internet should be provided free. Still, we enjoy staying at this hotel, would definitely go back. Staff are very friendly and welcome drink when we checked in... more

great hotel in Sri lanka, modern and clean. Stayed at the executive room which allows a late check out at 8:00PM and you have your own butler. Also received a welcome bottle of wine which is nice to get before going to the Maldives. In any case I recommend this hotel in Sri Lanka. more

We have just returned from Sri Lanka and stayed at the above hotel on 3 separate occasions. We stayed in 3 different areas of the hotel and each room was better than the last!! ALL were lovely and the bathrooms were spotless. The service was fantastic throughout the hotel. Concierge were so helpful. The room was serviced during the evening... more

Great Hotel but totaly let down by atrocious service and lack of comprehension on how to deal with customers when problems occur. Unfortunately its become one of the most popular hotels in colombo with locals/expats and tourists. This success has led to a very big decline in service, Firstly the positives - good location in Colombo . Good facilities -... more

We stayed in this hotel for 2 weeks over the New Year period. Good things first: the location is fantastic, it is close to shops, close to downtown Colombo, the included breakfast is also quiet good. The bad: our room reservation was messed up, instead of getting a room with a queen bed, we received two single beds, after a... more