This is a five stars hotel. When entering to the lobby people can be positively impressed because of the luxury around the ground floor. My experience was not good on average since I was struggling with a room with not air conditioning almost at the beginning of the summer. I was complaining during two days until the manager gave me... more

Looks far better in the web than in location. A run down place that needs renovation badly. If you are not too picky, the price performance is ok. more

I rated this hotel as an Excellent hotel. I stayed for 5 days, enjoyed them to top. every thing went well, and will work if you're dealing with the right guy, for me I was only dealing with Pakin and Serhat. in the front desk, Excellent Language skills, with a professional smile that makes your day, and great handling with... more

Satyed at the hotel for 7 nights, Hotel itself is quite grand but rooms are small and air cond did not work in rooms even after we moved rooms and it was the start of winter. Attitude of staff was good except for the day manager who quite frankly did not give a shi- also seem to mostly have twin... more

This hotel has a five star location and an impressive lobby but it all goes downhill from there.The rooms are small and unclean, the service is appallingly bad and the staff on the reservation desk are rude, arrogant and unhelpful.The first room we were given was unclean, the room safe did not work, the air-conditioner pumped out hot air in... more

After reading reviews it was with trepidation that we arrived at the hotel. The location was superb and we made good use of the tram service and boat services. Breakfast, although having had poor reviews was superb - choice was enormous and as long as you are not looking for english breakfast (and why should you when abroad) you will... more

I have never seen a filthier hotel room! Had we stayed longer or been more familiar with the city, we would have left immediately. Things did not improve with our stay. The lobby is beautiful, but that's where it ends! The front desk staff was rude and not helpful at all. But considering the condition of our room, their attitude... more

It was our anniversary, so we decided to stay at this 5 star property for a special night. The lobby is elegantly old world, and the rooms are spacious, but the good news ends here. The air conditioning was turned off and when we complained, we were told that it was because it cool outside, despite the fact that we... more

The legacy Ottoman was a pleasant base for our 3 days in istanbul. It is and old classic hotel with lots of character, but not a five star by the stands of the big chains. Plus Points: 1. Big room with big beds 2. Lobby has lots of character 3. Hamman is very good and old 4. Good value for... more