This is a difficult time for hotels in Istanbul. Last Saturday thousands of people marched right by the front of this beautiful hotel. Everyone at the W really stepped up with great service. Yes we had to accept the lighting and black paint typical of all W's but the staff at the front desk, the bell staff, the concierge team... More

Definitely NOT worth 5stars!! Spend (less of) your money elsewhere! Here is why: 1) Although our booking confirmation clearly stated that internet was free they charged us for the Internet. The same is true for the water. It seems to be free but it is not. 2) The hotel was full of teargas because of the protests. We could not... More

Was here for just one night during the spring. The hotel is in a great location, felt very upscale and Parisian. We had a bottom floor interior room that had doors that opened up to a private courtyard...very nice touch! Some of the rooms on the floor above us tho had private cabannas outside their back window, would have loved... More

You would expect this level of customer delight at properties like the Ritz, Four Seasons, Shangri-La, etc. but the W delivers this – at a better price! Personalized greeting at the door, follow-up calls, impeccable timeliness of service, etc are now benchmarks that better “value” properties now need to strive for. In particular, the camaraderie of the staff is evident... More

Just completed a short stay at W Istanbul on business which coincided with the peak of the clashes on the streets of Istanbul or more or less about 500m away. On the previous night some of the encounters between police and protesters has been even closer given that Prime Minister's place is some 200m down the road. Anyway, although by... More

We like w hotels and all our past stays were excellent, but now we would be checking the bed for spiders each time we check into a w hotel .. Thanks to w istanbul. On top of that .. They sent a room service person to the room .. Who was kind of rude and loud .. Saying "Bed change"... More

This is a very nice hotel, which is just a few blocks from the Besitkas neighborhood. When I asked the concierge at 10:30 PM on my second night if there was a restaurant I could go to, he responded they were all closed. I didn't quite believe that and walked a few blocks in to a thriving and vibrant local... More

We staid 3 nights from May 31 to June 3rd at the W Istanbul. W Management can be very proud of the dedication and the service the entire W staff is providing. Unfortunately - at the moment -, the W Hotel is very close (100-200 yards away) from the Prime Minister's office. Under normal circumstances this is a plus (safe,... More

We were in Istanbul at the W hotel for 3 nights total - 1 night on the front end of our trip and 2 nights on the tail end of our trip. Service was pretty good, on par with W hotels for the most part. Two hiccups we encountered: for our 1 night stay, we requested a late check out... More