I don't feel this hotel is up the the standard it advertises. We needed three visits to the front desk to check in properly. The 1st room was not in order, the 2nd wasn't at the level booked, and each time I was required to go down to the lobby to straighten this out. Other hotels we have stayed in...
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Dear Guest,
I am sorry for your disappointment.
A Letter was sent to you by mail detailing our response to the issue you have raised.
I thank you for your review.
Best regards,
Sandra Amram
Guest Relations Manager
Hilton Eilat Queen of Sheba
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The hotel is conveniently located on the seafront at Eilat. Our room (non smoking, king sized bed) was excellent. Front desk service was helpful and the breakfast was great.
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Dear Traveller,
We highly appreciate your time, for shearing with us your nice comments on this site. We are happy that you liked the location of the hotel, our services and rooms.
Should your travel bring you back to Budapest in the future, my team and we would be delighted if you choose our hotel again to be your "home...
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Much has been written about the Hilton Queen of Sheba in Eilat but I would certainly mention two outstanding items. The buffet stye breakfast is of such a high standard and quality that their food and beverage manager must be commended. In addition we spent some time in the executive lounge on the 8th floor with a beautiful view from...
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Dear Guest,
Thank you for your nice comments about your stay.
I am happy to read that you liked our executive lounge services, and the quality of the breakfast.
Thank you for your kind words regarding the service of Yulia from the executive lounge. I will personally convey your satisfaction.
We hope you will visit us in the future.
Best...
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We stayed at this hotel recently 1/6/12-1/9/12 and fell in love with everything about this place.
From the moment we stepped foot into the magnificent lobby, we were treated like royalty!
The room was immaculate and exceeded our expectations! The staff was extremely polite and helpful and answered all of our questions and requests in a timely manner. We enjoyed...
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Dear Guest,
I'm delighted that you were satisfied with our services and the helpfulness of our staff.
The hotel staff does its best to contribute to the satisfaction of our guests. Your letter with your kind words was read out and transferred to the hotel departments.
We hope to see you again in the future as one of our returning...
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We have stayed in this hotel at least 10 times ,
This time we were pleased to find the dining room had been renovated and the breakfast was far superior to past visits with a very good choice and a lot of fresh vegetables and fruits ,
We had 2 rooms one being a family suite which was very big...
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Dear Guest,
I read your review and I am glad to say that it is a pleasure to read such a complimenting review of our hotel.
Our aim is to make our guest enjoyable and your review is proof of this. I thank you for taking the time to put in words your satisfaction.
It was also very nice to...
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This is potentially a very nice hotel, which is let down by sloppy organisation and not enough staff or space. Every day we found something not done, from no line of credit being set up properly at check-in, which caused embarrassment and inconvenience, to housekeeping and dinner arrangements. I am a gold card holder so we got a room upgrade...
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Dear Guest,
We appreciate your loyalty as a Hilton Honors Gold member and consider you a valuable guest.
I thanks you for your very detailed review and apologize that you encountered the number of issued mentioned.
These different issues do not reflect the high levels of Hilton standards our guests are accustomed to and therefore I have brought them to...
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We stayed from January 2-5th. Our room was filthy upon check in. There were crumbs on the floor, sticky candy on 3 nightstands(we had 2 rooms), dust on headboards etc. I called housekeeping, they came up to clean while we were out. I am not sure what they did, but nothing was cleaned and the put a newspaper over the...
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Dear guest,
I wish to apologize for the inconveniences you experienced during your stay with us.
Your comments have been transferred to the relevant department, and I have to add that all of those inconveniences you had to face with are not a part of our standard of service in our hotel.
I have checked the matter you raised regarding...
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A lovely hotel, ideally placed with a decent spa/gym. The buffet breakfast is absolutely colossal, with a nice view out to the pool. The room had a very comfortable bed and great pillows, modern HDTV (albeit with poor picture quality on the channels themselves), inbuilt refridgerator and the bathroom was nicely appointed. I liked the way staff popped by every...
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Dear guest,
I wish to thank you for your pleasant compliments about the hotel staff service and the beauty of our Hotel.
I wish to apologize regarding the inconveniences concerning the water in your bathroom, this problem is known in all residential homes and hotels in Eilat.
The noisy area that you mentioned, I'm sorry but we are not responsible...
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Rooms are comfortable, clean, and service good. We did not eat at the hotel but had a drink in the bar which was good, and the price was reasonable for a Hilton. The pool is good. One big annoyance is that what is meant to be an upmarket hotel charges an absolute rip-off for internet usage. By the way, I...
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Dear Guest,
Thank you for filling out a review on Tripadvisor.
I am delighted to hear you liked our hotel and it is good to know that you were thoroughly satisfied with our rooms as well as with our services.
I am sorry you disappointed about our internet charges, but let me take the chance to explain you; we try...
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we spant the weekend between 16-17 on december ' This is our first visit in this hotel and it was definitely the best hotel thet we have been in elat. the swimming pool is larg and amazing and the corner room thet was larg and clean. we loved thevariety choice at the delicious breakfast. the staff in the executive lounge...
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Dear Traveller,
Thank you for your kind comments on TripAdvisor.
I was very glad to learn that overall you enjoyed the Hilton Eilat Queen of Sheba experience and remained satisfied with the hotel facilities and services.
We are pleased that you enjoyed our large swimming pool, the corner room and the breakfast.
Thank you for your commendatory words on our...
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