I was disappointed in the Prima Palace Hotel this time around. The reception desk was poorly manned, and the manager rude. The magnetic cards did not work at times and I needed to ask for new cards (8) I had 2 rooms and the receptionist kept confusing the charges (1 room had 1 and the second 2) and stayed 6... More

Wow where to begin - we were made to wait at the front desk for checkin for no apparent reason. After three times of being told to wait the manager finally decided to check us in and demanded full payment up front. That is fine but when we were checking out they started tacking on other fees that were not... More

We recently stayed at the Prima Palace for a second time, and were once again impressed by the hospitality and comfort of this small gem located right in the center of Jerusalem. The staff were wonderfully helpful and friendly .... kudos to the General Manager, Motti, for running such a pleasant andscomfortable facility. The location is just great, right by... More

comfortable place to stay with decent size room and bathroom. Good location and friendly, helpful staff. Even though it was an Orthodox Jewish hotel we weren't expected to adhere to their customs and in fact it was very interesting to view their culture as we were there for shabbat and also a Jewish wedding. One of our party also left... More

Since our flight arrived in Tel Aviv at 3:30 am we wanted to make sure that we could check in early. The hotel advised us that we could do so with a $50 surcharge. When we arrived exhausted at 5:30 am the guard (who did his best to help us despite lack of training) told us that despite our reservation... More

Great place to stay if you want to be close to central Jerusalem (it's less than a block away from the Davidka light rail stop on Jaffa Road, and less than a 5 minute walk to Mahane Yehuda, Ben Yehuda, and Geula. It's a quick train ride (3 stops) down to the other end of Jaffa Road by Jaffa Gate... More

This is an unpretenscious hotel that served well our needs. The managment was helpful and friendly, the rooms were quite and clean and the AC worked very well. We left inadvertently money and an expesive camera in the room and after the room was cleaed nothing was missing. Will use it again

This is a Hotel for religious people - Kosher Hotel - but we didn't feel "strange" there. We loved staying at a tipical kosher hotel, because it is another way to know other culturs. Convenient location near shopping street (Jaffa St.) and tramway line. We can walk to the Old City (about 5 minutes) down the way. The hotel parking... More

We were there for 3 nights best locatin-the new tramp 3 station to the old city hotel was good very good staff. rooms little small but have what you need.