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Mercure Hibatullah Hotel Reviews, Makkah/Mecca

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Mercure Hibatullah

2.5 of 5
Um Al Qura Street Al Hafayer | PO Box 51177, Mecca, Saudi Arabia
Hotel amenities
Mercure Hibatullah
12 traveller photos
Ranked #25 of 167 hotels in Mecca
3.5 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    2
    5
    3
    3
    1
Date Rating
Doha, Qatar
1 review
“Good Hotel , Shuttle service frequency needs improvment”
3 of 5 stars Reviewed 20 May 2013 NEW

The hotel is clean and close to the Harem, only drawback is that the shuttle service frequency is not very good and needs improvement. Non-smoking rules are also voilated, but see that it is a normal in Saudi Arabia.

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Review collected in partnership with Cleartrip

Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Average hotel”
3 of 5 stars Reviewed 13 March 2013

Average hotel, almost all guests are Turkish. No breakfast in the hotel. Quite near the Haram and transportation is good to and from Haram. there is wifi in the hotel but only in the reception area. The rooms are quite clean and the hotel too. I have booked a room for 2 and they gave us a room for 3,... More

Was this review helpful? Yes 1
Mushtaq1985, Director of Sales at Mercure Hibatullah, responded to this review
16 March 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

UK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Location & price are the main attractions.”
3 of 5 stars Reviewed 9 February 2013

My main reason for booking this room was the price offer as well as the proximity to the Grand Mosque (around 10minutes walk including an uphill walk on the flyover which maybe challenging during the heat). I didn't stay overnight at the hotel as I stayed with relatives but I used the room for midday breaks away from the hustle... More

Was this review helpful? Yes 1
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review
12 February 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Manama, Bahrain
1 review
3 helpful votes 3 helpful votes
“Historical Hotel”
2 of 5 stars Reviewed 5 February 2013

the best thing in this hotel is his location near to the Haram ( ka'aba ) just 400 m . also there is a bus every prayer time to Haram ... nothing more but htey have to respect the visitors littile bit . again , I believe there are many guests have complains about the front desk services

Was this review helpful? Yes 3

Review collected in partnership with Accorhotels.com

Mushtaq1985, Manager at Mercure Hibatullah, responded to this review
7 February 2013

Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

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Giza, Egypt
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good location, clean, below average service”
4 of 5 stars Reviewed 25 December 2012

Pros Location is very good, clean room. Check in was quick Good value for money, I booked two Cons The bus to haram did not operate all day and not very frequently They don't have transportation to Jeddah Airport and did not help much in that

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Mushtaq1985, Manager at Mercure Hibatullah, responded to this review
7 February 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

1 review
“Excellent hotel but it's lived by 97% turkeys from turkey”
5 of 5 stars Reviewed 4 August 2012

It's a 3 stars hotel and it near the haram it's about 900 meters it's clean and it have parking for cars also and there are a resturant in it and the hot drinks for free in this hotel and a wifi in the reception and the majlis it's awesome hotel I give it 4 from 5

Was this review helpful? Yes
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review
7 February 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

London
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Umrah experience”
5 of 5 stars Reviewed 23 April 2012

Went with elderly relative who is wheel chair bound and although the hotel has an incline to reach haram, there is plenty of free transport available. The hotel amenities are decent and the staff are very friendly and helpful. The down side is that the rooms are not serviced daily and the request is not immediately dealt with, but it... More

Was this review helpful? Yes 2
See 2 more reviews by Abdul7829 for Mecca
Mushtaq1985, Director of Sales at Mercure Hibatullah, responded to this review
16 March 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

1 review
“Very Good”
4 of 5 stars Reviewed 29 March 2012 via mobile

Hotel is very near to Al Haram.Hotel Manager very helpful.Rooms are neat and clean.We went with our 1 year old baby but still had no problems,hotel staff were friendly and helpful.Bus service provided by the hotel was always available.Next time we will hopefully again stay in Mercure Hibatullah.

Was this review helpful? Yes
Mushtaq1985, Director of Sales at Mercure Hibatullah, responded to this review
16 March 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
“enjoyed my stay”
4 of 5 stars Reviewed 14 March 2012

this is not my first visit to makkah, i thank the managment of this hotel for the care they really give to holly kabaa visitors , i will always book in this hotel.

Was this review helpful? Yes 1
Mushtaq1985, Manager at Mercure Hibatullah, responded to this review
7 February 2013

Dear Sir, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Peoria, Illinois
1 review
3 helpful votes 3 helpful votes
“Mixed feelings”
2 of 5 stars Reviewed 12 August 2011

I reserved this hotel for a Ramadhan stay and it was the cheapest thing I could find close to the Haram area on priceline 400 a night during ramadhan--since all I wanted was really a place where I could sleep comfortably without having to take a taxi and that's what I got alhamdulillah. Well... the websites say it has two... More

Was this review helpful? Yes 3
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Additional Information about Mercure Hibatullah

Also Known As:
Mercure Hibatullah Makkah/Mecca
Address: Um Al Qura Street Al Hafayer | PO Box 51177, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 167 hotels in Mecca
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
381 spacious rooms, including a number of suites, providing a variety of accommodation types to meet all requirements. 10 minutes walk from the Holy Mosque. ... more   less 
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Mercure Hibatullah
Um Al Qura Street Al Hafayer PO Box 51177
Mecca
Saudi Arabia
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