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InterContinental Nairobi

5.0 of 5
City Hall Way | PO Box 30353, Nairobi 00200, Kenya
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Ranked #22 of 68 hotels in Nairobi
3.5 of 5 stars 180 Reviews
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180 reviews from our community

    Trip type
Traveller rating
    36
    55
    50
    25
    14
Date Rating
pghdottoressa
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

Just returned from two stays at the Intercontinental Nairobi and must agree with reviewers who cited the rooms as just "average." The rooms are large and air-conditioned (nice in the hot afternoons if your window faces the sun), but somewhat shabby. The lamp next to the bed in my first room had a frayed electrical cord on one of the... More

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Melanooma
Espoo, Finland
Senior Contributor
22 reviews
3 helpful votes
4 of 5 stars Reviewed 8 February 2012

Spent a very relaxing sunday as hotel guest, enjoying the sun, the pool and an exellent Sunday Brunch buffet that really had something for everyone. More

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DrSavant
Toronto
Senior Contributor
45 reviews
25 helpful votes
3 of 5 stars Reviewed 7 February 2012

I tend to expect more from a hotel bearing the Intercontinental brand. A lot more. This being said, after my fiasco at the New Orleans Intercont, I'm not surprised (if you care to read, look through my reviews for that one). The hotel is in a desperate need of a face lift, a refreshment of some sort, or what not.... More

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jinsarn
Pulau Penang, Malaysia
Contributor
11 reviews
5 helpful votes
2 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I stayed at the Intercontinental Nairobi once about 8 years ago, before the rooms were renovated, and stayed here again in Jan 2012, but only because I didn't have to pay for the stay myself. Basically, if I have to pay for a hotel room in Nairobi, it wouldn't be here. This is not to say that things are bad... More

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Larry8241
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Top Contributor
52 reviews
38 helpful votes
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Expecting a much nicer place considering this is supposed to be 5 star and has a 5 star price. But this hotel is more along the lines of 2-3 stars at the very best. Dont expect much and you wont be disappointed. Restaurants over-priced. Gym not very good. Other than the security being very good and the location excellent in... More

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AlabamaEric
Talladega, Alabama
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 30 January 2012

we started our safari here and was an excellent place to relax after the long flight from Alabama. could not have asked for more in a hotel More

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rahulpat
Jersey City, New Jersey
Top Contributor
63 reviews
27 helpful votes
3 of 5 stars Reviewed 29 January 2012

The Intercontinental has average rooms (passable but not super-comfortable). Lighting in the rooms was really poor. Wifi and internet rates were exorbitant. ATM on premises as well as a couple of really overpriced shops. I felt safe walking around the surrounding Central Business District during the day although the area is mostly government offices with nothing in terms of restaurants... More

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Pathin
New Delhi, India
Contributor
13 reviews
2 helpful votes
3 of 5 stars Reviewed 26 January 2012

Like all chain hotels, Intercontinental offers impersonal hospitality, leaving no enduring impressions afterwards. The rooms facing the front are marginally better kept than those facing the back. Since it is in a busy part of the city, the nights may not be restful if you have got a room on the lower floors. The hotel swimming pool is actually an... More

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InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review
27 January 2012

Dear Guest, thank you for your detailed feedback, the time you spent sharing your recent experience and apologize for not having delivered consistently an up to your expectation in all areas. We are happy to hear that our Indian Restaurant "Bandhini" and the variety of our buffets exceeded your expectation. Personalizing our services on all levels is a key focus... More

R0am_it
New Delhi, India
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I stayed at the Intercontinental in April 2011 and was pleasantly surprised by the service. it was clean and though dining in the hotel was expensive, the food quality was good. Though there was nothing special about the rooms they were of decent size and fairly comfortable. The presence of a casino is definitely a big plus in a city... More

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Grice-Fearing
Elizabeth City, NC
Top Contributor
79 reviews
27 helpful votes
3 of 5 stars Reviewed 21 January 2012

We were finishing our African safari (Kenya and Tanzania) and this was our last night before flying home. Although the hotel is very secure (scanners upon entering the hotel) and the rooms are spacious and amenity-filled, the staff is less than amenable. When I tried to sign up for computer time at the business center, the attendant completely fouled up... More

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InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review
26 January 2012

Dear Guest, we are happy to hear that your recent overall experience while staying at our hotel was pleasant. We adressed your feedback on our Business Service Center to the team in order to review the current procedures and provide more consistent service in the future. We truly apologize for the inconvenience. We hope you enjoyed your Safari through Kenia... More

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InterContinental Nairobi Also Known As

  • Nairobi Intercontinental
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya

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InterContinental Nairobi
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