I wrote this piece about my experience in Nairobi Serena Hotel. It was published in Punch Newspapers, Nigeria (see See http://www.punchng.com/i-punch/what-makes-a-brand-social2/). It summarizes my experience and thoughts about the hotel. Here is the article in full below. What Can Go Wrong May Go Wrong ''We are glad that we were able to meet your expectations during your recent stay with... More
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