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Nairobi Serena Hotel

5.0 of 5
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Hotel amenities
Nairobi Serena Hotel
Ranked #4 of 80 hotels in Nairobi
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342 reviews from our community

Traveller rating
    178
    125
    24
    8
    7
See reviews for
Families
44
 
Couples
109
 
Solo
31
 
Business
115
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lagos
1 review
5 of 5 stars Reviewed 13 May 2013 NEW

I wrote this piece about my experience in Nairobi Serena Hotel. It was published in Punch Newspapers, Nigeria (see See http://www.punchng.com/i-punch/what-makes-a-brand-social2/). It summarizes my experience and thoughts about the hotel. Here is the article in full below. What Can Go Wrong May Go Wrong ''We are glad that we were able to meet your expectations during your recent stay with... More

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Dar es Salam, Dar es Salaam, Tanzania
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

Really enjoyed my stay, the hotel is old but very well kept. The rooms are very comfortable and well maintained. Beutiful green gardens surround the property. A good variety to choose from for breakfast too. The staff are very professional and courteous.

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Tripoli, Lebanon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 4 May 2013

We spent one night in this hotel in our way to Amboseli. It is obvious that this hotel had a glorious past. It definitely needs renovation. Yet everything else is good. The staff are very friendly. Buffet breakfast and Buffet dinner were great... Room space is average. Yet we had a nice garden view from our room ..

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Galway
1 review
5 of 5 stars Reviewed 25 April 2013 via mobile

Treated so well during my business trip stay at this hotel. Lovely, efficient and friendly staff. Daily newspaper was pushed through my room every morning, buffet breakfast was unreal as was evening meal in restaurant. I never had to ask for anything during my stay because the hotel staff went out of their way. Really looking forward to staying here... More

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Arusha, Tanzania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 25 April 2013

Nairobi Serena is a fantastic hotel for the business traveller. I stayed here from 22nd to 24th April and this was my third stay. The staff will always make you feel welcomed and at home. It is an excellent venue for business meetings both formal and informal not forgetting the cuisine. The location is great as you can walk or... More

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Paro, Bhutan
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 April 2013

Had a business meeting here and was very pleased. Room was nice. Business dinner upstairs on outside balcony was excellent. Meeting facilities were good. Only slight disappointment was lunch at the buffet which was average. Grounds are very nice. A breadth of tranquility in Nairobi

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Las Vegas, Nevada
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 21 April 2013

Although in the city center you don't hear the noise coming from the million cars driving though the city. Hotel is kept well, it's clean and rooms of acceptable size. The bar is rather busy at night but gives it a good atmosphere. The gym is big and well equipped. Would stay again

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Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 8 April 2013

We did stay here one night this to start ou safari trip with Africa Veterans Safaris. The welcome was friendly and correct. The (connected) rooms were complete and in a very nice "african" style. Superb beds assured us a good night rest ! And last but not least the breakfast buffet is more than complete ..as well the great and... More

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Washington DC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 April 2013

Great breakfast buffet for all ages and tastes Very clean room, quiet and all amenities --minus Qtip. Love the atmosphere, you feel very welcome from the start. Security at the front of the hotel securing entries of vehicles and making sure only guests are coming in. Would recommend it to anyone visiting Nairobi. Great staff.

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London, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 24 March 2013

A great way to spend one's first night in Africa. We arrived late and left early, but they picked us up at the airport and dep[osited us back there very efficiently. Food (breakfast) very good indeed. It is on the edge of the National Park, so propbably wirth spending an extra day there.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Region: Kenya > Nairobi
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 80 hotels in Nairobi
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Nairobi Serena Hotel
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