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Jacaranda Hotel Reviews, Nairobi

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Jacaranda Hotel

3.5 of 5
Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Hotel amenities
Jacaranda Hotel
62 traveller photos
Ranked #31 of 80 hotels in Nairobi
3.0 of 5 stars 157 Reviews
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157 reviews from our community

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Milton Keynes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Nice hotel but expensive”
3 of 5 stars Reviewed 10 May 2013

Second stay (2days this time) in the hotel and the rooms are still basic, in addition to having no aircon just a sealing fan. Some of the decorations and the overall design of the rooms looks old skul, maybe some retouch maybe be worth it. The internet signal at times can be a bit of a hustle especially when in... More

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Nakuru, Kenya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good hotel”
3 of 5 stars Reviewed 4 May 2013

Jacaranda hotel is good and quite convenient. We stayed here for two nights. It is fine for travellers who are just stopping by Nairobi or staying for a couple of nights. The hotel is simple. The rooms are good and are well furnished. The bathrooms are clean and good. I think the hotel needs a bit of change in order... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear DheerK, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us, the food, the staff as well the location. Your feedback on our rooms and hotel in general is valuable and will help us along as we improve and upgrade the hotel and our services... More

pune
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Good as Transit”
4 of 5 stars Reviewed 4 May 2013

Stayed for 1 night a the end of Kenya safari. Rooms are basic, comfortable and clean but with no air conditioning. The Breakfast was good with variety of food and the staff courteous. Location of hotel is good as there is a shopping mall just behind the hotel with a supermarket. Generally ok.

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Jacaranda-Hotel-Rep, Owner at Jacaranda Hotel, responded to this review
7 May 2013

Dear Shankyt, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us, the food staff and our location. We have been upgrading our hotel in phases, and we have embarked on installing ACs in all rooms to ensure each guest feels comfortable. I look forward to... More

Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Good omelette's”
3 of 5 stars Reviewed 26 April 2013

Rooms are comfortable and clean if a little dated. Staff are very helpful and polite. I enjoyed the food especially the omelette's. In general the hotel needs some updating, but I could not fault the cleanliness of the hotel. Good as a transit stop

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear Iglobal, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us. We are continuously improving and your feedback on room upgrades is valuable to us. I have shared with our Chef your comments on the good food, especially the omelettes! Thank you. I look forward... More

Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“very convenient”
4 of 5 stars Reviewed 25 April 2013

stayed at the hotel for 7 nights thoroughly enjoyed the place , the rooms are spacious and well furnished but they need to seriously look at air conditioning . Great meals buffet type and the front office people were very helpful . positioned very well next to a large mall were we had our trade show . Highly recommended for... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear Allen, Thank you for your feedback and taking time to review our hotel. I am glad to note that you enjoyed your stay with us, including your room, buffet, our staff and the hotel location. These are some our strengths that we are continuously building on. We have began the process of installing ACs in all the rooms so... More

Bronx, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Acceptable as a transit point.”
3 of 5 stars Reviewed 26 March 2013

Recently went on a Kenya Safari with Gate 1 Travel and Stayed at the Jacaranda for one night at the beginning and one night at the end of the trip, as a transit point to and from the airport. As a transit point it is acceptable but I wouldn't want to spend more than a night or two at the... More

Was this review helpful? Yes 1
See 3 more reviews by Mundo696 for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
19 April 2013

Dear Mundo696, Thank you for the feedback and taking time to review our hotel. I am delighted to note that you were pleased with various aspects of the hotel such as the buffet breakfast. There is a club approximately 50 metres from the hotel which, I assume, is the one you are referring to. We have strict environmental laws that... More

Houston, TX
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
“Jacaranda Hotel, Nairobi”
3 of 5 stars Reviewed 11 March 2013

The hotel is acceptable. All staff ( but not one of the ladies at the reception) are friendly and helpful, Michael is the best. They serve breakfast buffet, and has an omelette station. It is locate crossing street from a Mall or big shopping center, that has a supermarket a many stores. On my stay I use three rooms, any... More

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See 2 more reviews by Ahidyn for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
19 March 2013

Dear Ahidyn, Thank you for your feedback and taking time to review our hotel. I am glad to note you enjoyed several aspects of your stay with us: our location, cleanliness, breakfast buffet and our staff, who are well trained to offer excellent guest service. I would like to get more information regarding our receptionists who were unfriendly towards you.... More

1 review
1 helpful vote 1 helpful vote
“A mix of good and bad”
3 of 5 stars Reviewed 26 February 2013 via mobile

The rooms are good as far as looks are concerned, as in they are well furnished and the bathrooms are nice too. However you don't have Air-conditioners , and the fans are very very slow; I asked the hotel staff to fix them but they just didn't do it; it's really hot in the day in those rooms! My room... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
2 March 2013

Dear Ali, Thank you for your feedback and taking time to review our hotel based on your stay. Our rooms are well furnished and supplied to ensure each guest feels comfortable and at home. We began installing Air Conditioners in the rooms, with a few rooms having them. It is a project that is continuous and capital intensive and which... More

Johannesburg, South Africa
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Its a NO from me.....”
3 of 5 stars Reviewed 26 February 2013

There's clear effort to upgrade this hotel, however, I was not impressed by the level of service, especially the ladies in the restaurant....they were keen on looking at the guests and deciding then deciding if they would give them god service or not.....The rooms do not have an aircon, and the inbuilt fan did not work, we ghot a portable... More

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See 4 more reviews by Wema34 for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
2 March 2013

Dear Wema34, Thank you for your feedback and review of our hotel. Early this year we embarked on projects to improve our products and customer service. Among these are installing of ACs in the rooms, with a few rooms having them. In addition to the ceiling fans, we have the standing fans that are available to guests on request. We... More

Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Jacaranda, Nairobi”
4 of 5 stars Reviewed 22 February 2013

Have stayed here on and off for more than 20 years now - during which time, physically, the hotel has evolved. However the atmosphere remains the same - efficient, friendly and low key. Thoroughly recommend.

Was this review helpful? Yes 1
See 4 more reviews by BWHU for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
2 March 2013

Dear BWHU, Thank you for your feedback and review of our hotel. I am delighted to note you have remained one of our loyal and most treasured guests. We are continuously evolving and improving, with our key pillars of excellent guest service and professionalism remaining key. I look forward to welcome you back to Jacaranda Nairobi, and sharing a cup... More

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Additional Information about Jacaranda Hotel

Also Known As:
Jacaranda Hotel Nairobi
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 80 hotels in Nairobi
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Jacaranda Hotel
Waiyaki Way PO Box 14287
Nairobi 00800
Kenya
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