We usually stay in Festive Hotel at RWS. But this time decided to try Hard Rock Hotel since it was nearer to SEA Aquarium and Adventure Cove, the two attractions we planned on visiting. Although the check in time was 3pm, we were told that we could not check in until 4pm as the room was not ready. However, the... More

1. Stated 3pm check in. Then we were told at 330pm that the room type which we paid for (pool view, booked online via their website) was still under cleaning and they were unable to tell us how long we had to wait. No apologies, no offers to upgrade our room, etc. 2. Got 2 towels from the pool. Registered... More

Checked in for a weeks conference and had to adjust to the darkness of the hotel. Reception was average I did not get any additional information like generic facilities or advice about internet usage etc although my peer did who was being attended to by another staff member. Room was good but was very suprised to see if ypou request... More

Despite our online request to book a non-smoking room, the inexperienced front desk staff told me to accept a room in the smoking floor. There was no free internet wi-fi, even in the hotel lobby. Though listed one of the items in the hotel confirmation paper, there were no welcome drinks included with our package. A long walking distance from... More

Dark hotel, bathrooms had mold in shower and sink area- looked dirty and dingy... pool overcrowded. no free internet. They limit extra pillow requests to 1 pillow, and closet had a funky smell. Room showed signs of wear. I would not stay here again.

Just got back from a 2 night stay over the weekend at HRH, contrary to what several reviews here say we experienced none of the unpleasantness some reviewers wrote about. Here are a few tips for guests, long queues start to form for check in / check out after 1 pm. Anytime before 12 would be good, if there is... More

My first review was last year, around same timing when the Hotel was fairly new. We stayed over last weekend again for the 2nd visit, since there are new places such as the SEA Aquarium. We bought the package including tickets to USS, Aquarium and Waterpark. Didn't want to go USS again but since package is cheaper than without, may... More

Stayed for 1 week at the hotel and found the it quite enjoyable. The memorabilia and photos in each room made it unique and it is not everyday the bell boy dropping off the bags advises "Have a rocking good stay!!". If you are looking for professional 5 star then this is not the place for you but if you... More

Had a great rate at 50% off. Also, only hotel that could have 3 people in a room as I was with my teenage kids. Had to pay extra for the pull out bed. Would have thought the hotel would let us have a proper quilt instead of a blanket for the extra bed. I had to call Housekeeping to... More