We booked the deluxe family king for three nights. Upon check in, we were told that there's no extra bed for this room, however we can use the sofa bed if we liked without extra charges . However after check out, when I try to get the refund for the extra bed, the hotel claimed that the sofa bed is...
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Region:
Singapore >
Sentosa Island
Amenities:
Fitness Centre
Free Parking
Restaurant
Suites
Swimming Pool
Wheelchair access
Ranked #8 of 13 hotels in Sentosa Island
Price Range:
$$$
Hotel Class:5 star (5*)
- Official Description (provided by the hotel):
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Exuberant yet relaxing, Festive Hotel is ideal for vacationers seeking a welcoming and relaxing island stay. Other than the luxurious king-sized bed or twin beds, there’s also a bonus sofa bed that folds out to a double bed in all rooms and loft beds to cater to the children in most rooms, so it’s the perfect getaway hotel for families travelling with their kids. Conveniently located beside the bustling FestiveWalk, non-stop entertainment and facilities are just a stone’s throw away. Children-friendly amenities are key highlights, such as the assortment of candies at the reception that will put a smile on any kid’s face. Welcome novelty packs and tailored bathrobes are also catered specially for the little ones. For parents with babies, we offer cribs and babysitting service is available at a fee.The Festive Hotel experience begins at the guest floor corridors, where giant orchid motifs on the carpet lead you to the fun and colourful chambers waiting behind the doors.
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