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Sheraton Towers Singapore

4.5 of 5
39 Scotts Road, Singapore 228230, Singapore
Hotel amenities
Sheraton Towers Singapore
Ranked #91 of 276 hotels in Singapore
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574 reviews from our community

Traveller rating
    105
    231
    143
    66
    29
See reviews for
Families
68
 
Couples
106
 
Solo
86
 
Business
243
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 22 May 2013 NEW

We stayed here for a couple of days on our Singapore tour. It is a nice hotel which already saw better times. Compared to the high 5 star standard in Singapore, this hotel will need soon some upgrading. The rooms were ok, bathroom was standard and the large room balcony was nice to have. We had access to the club... More

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Brno
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 20 May 2013 NEW

What I liked most is the location. It's not on a hectic street but on the other hand still close to the main attractions. The rooms are ok. Not really great but something I would call standard room in standard hotel.

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New Delhi, India
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

We went for a vacation with our son. He was playing all around the glass walls of the room located on the 15th floor. We had a city view room and view was majestic of Singapore Real Estate And Skyline. The Breakfast is fantastic and looby has a fountain which is very refreshing. Service is smart and fast. Great stay... More

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Singapore, Singapore
1 review
1 of 5 stars Reviewed 14 May 2013

The Sheraton Hotel is an overpriced let down. The staff at check in is rude and unhelpful, the guest services may or may not pick up the phone when you call them depending on their mood, they have a disrespectful tone and will pretty much offer no solution to any complaint you my have. I am paying SGD 275 without... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 14 May 2013

This was my second visit to the Sheraton Towers in Singapore. The first was in March, 2013 for several days at the beginning of a long trip in Asia. The second was at the end of my Asia trip. On both occasions I found the Sheraton Towers to be a wonderful place to stay. My high rating includes the entire... More

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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
20 May 2013

Dear Tamdhu2006, Thank you for your kind review of Sheraton Towers Singapore. We are delighted to learn of your wonderful stay experience with us. We truly appreciate your generous praises of our service associates and we are glad that they had made your stay a memorable one. Thank you for staying with us and we look forward to having you... More

Noosaville Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2013

Have stayed at this Hotel many times over the years. As a lifetime Platinum member of Starwood I stay at their Hotels and resorts regularly. This Hotel unfortunately has lost it's original charm. With the exception of the older staff at the door, the service is atrocious ! In the main dining room the carpet is filthy and desperately in... More

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
20 May 2013

Dear Chrisk070, Thank you for your review of Sheraton Towers Singapore. We are disappointed to learn that your stay with us was not up to your expectation. Please accept our sincere apologies for the inconvenience encountered during your stay. Nonetheless, we appreciate your valuable feedback. Thank you again for staying with us and we hope to have the opportunity to... More

Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 May 2013

I am regular at this hotel (unfortunately) as the client offices are close. I dread staying. The rooms are outdated, the entire hotel smells like mould and it is like the carpets have been water damaged leaving this musty smell. The food is below average, and the service is shocking. I pointed out last visit that I had fallen in... More

Was this review helpful? Yes 1
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
20 May 2013

Dear Belli, Thank you for your review. It is regrettable that your stay this time round was not up to expectations. Nonetheless, we truly appreciate your valuable feedback on this. Please rest assured that we will take necessary action, and we will prevent similar occurrences from happening again. Thank you again for sharing your feedback with us. We hope that... More

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 10 May 2013

As a regular guest at Sheraton Towers Singapore it is most pleasing to see the hotel standard steadily improving in recent times. The recent room refurbs have made a good difference to the look and feel of the hotel (mind you the bathrooms still need upgrade) and the pool area just recently finished its upgrade and is looking really nice.... More

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See 3 more reviews by shanosV8 for Singapore
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
20 May 2013

Dear shanosV8, Thank you for your feedback and kind comments regarding the standard of service and our refurbishments. We are so glad that you’ve enjoyed your stay. We have taken note on your feedback pertaining to the Executive Lounge. Rest assured that we will definitely look into the area you have mentioned and we will make our best effort to... More

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 May 2013

Good location. Near shopping district (Orchard Road) but not on it. Beside an MRT Stop (Newton) Attentive concierge. Quick check-in and check-out. Nice executive room with lounge access. Dimsum is of high-quality in the hotel restaurant Li Bai. Coffee shop and Italian restaurant were not bad either.

Was this review helpful? Yes
See 5 more reviews by YubaPrincess for Singapore
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
14 May 2013

Dear YubaPrincess, Thank you for your kind review of Sheraton Towers Singapore. We’re pleased to learn of your enjoyable stay experience with us. We appreciate your kind feedback on our rooms, service as well as the quality of our food. Thank you for staying with us and we look forward to extending a warm Sheraton welcome to you again! Warm... More

The Hague
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 May 2013

During a business trip for two weeks in Singapore, I stayed five nights in the Sheraton Towers. And while the hotel is by no means bad, it is nothing special either. You could spend less money and find yourself a better hotel with lots more character. Checkin was quick and efficient, but there was no platinum member upgrade although on... More

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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
14 May 2013

Dear Ravnoss, Thank you for your review of Sheraton Towers Singapore. Whilst we are disappointed to learn that the stay experience did not exceed your expectations, we are glad that the check-in was quick and efficient. We appreciate your valuable feedback on the few areas which you have shared with us, and we will review it with our respective teams.... More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(9)
  • Orchard Rd(5)
  • Would not recommend(4)
  • Mrt station(4)
  • Newton MRT(4)
  • Executive Lounge(4)
  • Business trip(3)
  • Rooms are clean(3)

Additional Information about Sheraton Towers Singapore

Address: 39 Scotts Road, Singapore 228230, Singapore
Region: Singapore > Singapore
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Luxury Hotels in Singapore
#63 Family Hotels in Singapore
#70 Business Hotels in Singapore
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district, Sheraton Towers Singapore sets the benchmark in the hospitality industry with its outstanding quality standards and personalised butler service. The Hotel has 420 tastefully appointed rooms equipped with the modern amenities and conveniences, including high-speed internet access, that are desired by today's sophisticated business travellers. Award-winning restaurants such as the renowned Li Bai Cantonese Restaurant and DOMVS the Italian Restaurant also await the discerning diner. ... more   less 
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Also Known As:
Sheraton Towers Singapore Hotel
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton
Sheraton Towers Singapore

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Sheraton Towers Singapore
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