Dear Arabpiter, Thank you for your recommendation! You have said it; the location is the best for shopping and sightseeing here in Singapore. Additionally, the convenient complimentary internet access, the minibar and the Nespresso coffee machine allows our guests to enjoy these perks without stepping out of their rooms. I am glad you and your friends had a pleasant time... More

Dear AugustChan, I am delighted to be managing your favourite hotel! It is our pleasure to provide all the complimentary facilities to make your stay as comfortable and refreshing as possible. Thank you for your review. Have a blissful and healthy year! See you soon! General Manager Patrick Fiat More

Dear jenjenrossco, Thank you for taking the time to write your views. We respect your opinion and will look into areas you have mentioned. We would also like to take this opportunity to clarify that our cakes and pastries, are specially prepared in-house by our pastry chef. Therefore, your feedback on the quality of the cakes will be looked into... More

Dear JohnofPerth, Proudly the first 100% non-smoking hotel in Singapore! You sure did manage to source out the good food around the area. It’s great that you and your family enjoyed and had fun during your stay. It is our pleasure to provide a refreshing and rejuvenating place for you to rest and relax. I am hoping to see you... More

Dear hely51, Our egg chef would like to say sorry. We have noted your feedback and have already reiterated to our staff again on the importance of service. I understand your frustrations and I would like to assure you that we have taken steps to prevent this from recurring. Thank you for sharing your review here. I am sure your... More

Dear baronessanna, Retail therapy! The remedy after a tiring day at work. It is our pleasure to provide a friendly and hospitable service. I understand the demands of a business travel. Therefore, comfort is an aspect that we place importance in. Thank you for recommending Royal Plaza on Scotts here. I am looking forward to your next visit! General Manager... More

Dear theluds, Sorry for not meeting your expectations. I understand your disappointment. Having a room ready upon check in very important and if it is not available for any reasons, we offer guest a conducive area for rest. This matter has already been shared and highlighted to the team. Despite that, I believe you enjoyed the convenient location with shopping... More

Dear freesiahl, Sounds like a fully rested traveller! Providing a comfortable and refreshing place for our guests is important to us. I am glad we managed to deliver it. Thank you for your excellent post here on Tripadvisor! More

Dear kimjas67, Our Culinary Executive Chef is so pleased to hear that his Canapes were to die for. He would like to thank you for your compliment. You are really spot on with our service staff. I am glad their sincere heart of service is appreciated. Your compliments will encourage them to do even better. Thank you and I hope... More