I stayed here as part of a large group for the last 2 nights of a charity cycling trip. Initially the hotel looked quite promising compared to some of the other places we had stayed over the previous week. The facilities didn't really match up. The rooms were of a reasonable standard, no real complaints there. The location on the... More

I think the most charitable thing that could be said of this hotel is that it is not without a certain faded charm. The best thing about it is that the rooms in the main hotel are a little funky and have a nice homey feel to them; they're light, have nice views of the lake and volcano, and have... More

I am sure this has been a nice hotel ( long ago ) sadly run down, in a bad way. While this hotel is still showing 4 stars ( they must be paying someone a lot of money to keep them ) this hotel is run down ! The carpets old and dirty, the swimming pool area so bad I... More

Staff is very uninterested. When we were there, there was a robery in one of the guest rooms. The pipping is very noisy and rooms don´t have much ventilation.

This is my second time staying in Los Alerces and it won't be my last. I love the wood construction, the common areas, the very comfortable rooms, their temperature controlled pool, their more than adequate breakfast, the view from the room. I love everything. Their personel are courteous, from Christy in reservations to Christian in the front desk, their service... More

The property is split among the Hotel and the Cabanas. I rented a cabana for USD$80 p/n. The cabin had three bedrooms (1 room with double bed, 2 single beds, 1 trundle bed). The place was tidy but decorated a bit darkly with heavy reds and golds. The furniture in the main living room needs updating to a more modern... More

We found this place on the internet and stayed there three nights. We walked right in (April) and got $65/night for a double with queen bad. The outside of the hotel looks a little run down but it's much nicer inside. Clean rooms. We had a great view of the lake. It's not super close to downtown but the buses... More