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Ibis Santiago Estacion Central

3.0 of 5
Avenida Lib Bernardo O'Higgins 3780, Santiago 9160000, Chile
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Ibis Santiago Estacion Central
Ranked #54 of 157 hotels in Santiago
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345 reviews from our community

    Trip type
Traveller rating
    67
    148
    95
    25
    10
Date Rating
Vancouver
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 13 May 2013

We were very disappointed in our stay at the Ibis. The room itself was fine, but the service was compassionless and rude. We arrived early in the morning due to a change of travel plans forced on us by a bus strike in Argentina. Santiago was in the midst of a torrential downpour when we arrived, and many parts of... More

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Juan Manuel M, Gerente at Ibis Santiago Estacion Central, responded to this review
20 May 2013

Dear Thank you for taking the time to tell us about your experience at our hotel. First of all, I want to apologize because his experience was not what expected. Every detail is important to us, and we work every day with our team to improve service quality. All comments that you made, were analyzed with the team, to work... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

The hotel is fantastic value for money. It is located between a railway station and bus station. It has a food court over the road. The hotel is modern and rooms well designed. We will not hesitate in going back. Jim and Mary, Australia

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Uberlandia, Brazil
1 review
4 of 5 stars Reviewed 6 May 2013

The hotel is a IBIS standard, with rooms for two people. The quality of services of this unit is very good and the staff are well prepared and trained to serve well. I see three negative points: location - close to a major bus station and away from tourist sites; noisy first floor, and quite expensive, even considering the Chilean... More

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Review collected in partnership with Accorhotels.com

vancouver
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 April 2013

This hotel is right by the central bus stations, and only 1 block from the main railway station. It's a busy location with all kinds of transportation, including the excellent subway system close at hand. It's about a 30 minute walk from the main downtown area of Santiago, so it's a nice walk to finish off the day of sightseeing.... More

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IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
24 April 2013

Dear Client, Thanks a lot for your comments, and we hope to see you soon in one of our hotels. Best regards. IBIS SANTIAGO ESTACION CENTRAL More

new zealand
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 12 April 2013

Being next to the main bus station, we thought it may be quite noisy and not that great a hotel, but upon arriving we were very pleasantly surprised. Nice open friendly foyer and a quick check in. I had booked five months in advance and she dealt with us very quickly.Our room over looked the bus terminal and it was... More

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See 2 more reviews by FrancescaNewZealand for Santiago
IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
15 April 2013

Dear Client, Thank you for all your comments and hope to see you soon in one of our many hotels. Best regards IBIS SANTIAGO ESTACION CENTRAL More

Liverpool, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 15 March 2013

We stayed at the hotel for one night after a long flight from the UK and before a bus ride to Valparaiso . Great location, next door to the main bus station and a shopping centre. Despite the very busy roads around the hotel and constant blaring of car horns we had a very good night's rest. The bedroom, although... More

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IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
19 March 2013

Dear Rosi, Thank you for your feedback. And will ensure the quality of our catering service. Hope to see you soon in one of our many hotels Cordially IBIS SANTIAGO ESTACION CENTRAL More

Edmonton
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 10 March 2013

Let me start off by saying that this hotel is ideally located next to the main bus terminal in Santiago so if you're planning on travelling within the country by bus, this is the place to be. However if you've never travelled to Chile before and don't speak Spanish I would recommend finding a hotel in another part of town... More

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IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
19 March 2013

Dear Customer, I wanted to apologize for the problems you encountered during your stay. We will ensure resolve problems relating to the catering and cleanliness of the room, to meet the standard of accommodation for all of our customers. Hoping to welcome you again in one of our many hotels. Cordially IBIS SANTIAGO ESTACION CENTRAL More

Iowa
Top Contributor
72 reviews 72 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 8 March 2013

This Ibis could not be more conveniently located to transit in Santiago--it is INSIDE the bus station. We rode into Santiago from Vina del Mar and found that our hotel was literally 20 steps from where our bus pulled in. So. It has that going for it! It also has a lot of other things going for it: this Ibis... More

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Campinas, SP
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 February 2013

My husband and I were guests in this hotel in December 2012. As we were getting in Santiago from Mendoza by bus, is was great to have our hotel only a few step away. And we planned to go to Viña Del Mar and Valparaíso also by bus which was easier by been close to the station. The hotel staff... More

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IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
28 February 2013

Dear Client, We very much appreciate your comments regarding your stay at the Ibis Santiago Estación Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Sao Bernardo Do Campo, Brazil
1 review
5 of 5 stars Reviewed 3 February 2013

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

IBIS SANTIAGO E, Gerente at Ibis Santiago Estacion Central, responded to this review
28 February 2013

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Additional Information about Ibis Santiago Estacion Central

Also Known As:
Ibis Santiago Estacion Central Hotel Santiago
Ibis Santiago Estacion Central Hotel
Address: Avenida Lib Bernardo O'Higgins 3780, Santiago 9160000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Restaurant
Hotel Style:
#12 Best Value Hotels in Santiago
Price Range: $
Hotel Class:3 star (3*)
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