The staff were very friendly and, for the most part, very knowledgeable. The bar staff leave a lot to be desired (don't care to serve you, don't know how to make the drinks, are all-too-ready to give you a big-ol'-Chilean "NO"), but for the most part, it's a very nice hotel for a reasonable price. The front desk staff are... More

Both my wife and I found this hotel to be very good. Although not luxurious it was still good quality. Staff were good, the Bar and restaurant were good and the rooms, not huge were none the less good. I wouldn't hesitate to return

just checked in a few hours ago -- iot took 3 calls for them to get my internet working and 2 calls to have my room phone working to call overseas. They aim to please but take forever to work things out, not doubt no helped by poor understanding of English -- This is the Shearton after all! The American... More

Location: excellent, Providencia has lots of restaurants,shopping etc but is also easy reach to everything else. Los Leones metro is 250 metres away. Soundproofing: excellent Air con: excellent, not too noisy Shower: took an age for hot water but once it had arrived, great Bed: super super comfy as per sheraton standard Breakfast: good selection served until 1030 Pool: more... More

When in Chile we always stay in Providencia, but it was our first time at this hotel. Rooms are clean and spacious, beds comfy and rest of furniture is up to standard. Good breakfast with plenty of choices that always are refilled. One big minus is the awful wifi, with very bad connection and that one have to pay for... More

I was here on business and was a very convenient location. Usually I stay at the Sheraton or the Cristobal towers. I decided to switch this time. For the price I am paying and the room they gave me, its ok. Being Platinum , internet is free and I am glad about this because WiFi is not working so well... More

The hotel is located on a small side street off of two major streets. The are buses on both of the major streets. The Metro Train station his within a few blocks of the hotel. There are several very goo restaurants within a couple of blocks from the hotel. The hotel’s restaurant has good food with a variety of local... More

This property is located just a few blocks from Los Leones Metro Stop in a nice part of Santiago - we used Cash and Points for our stay ad it was great value - here is a tip for getting to the hotel and not spending a lot of money for a taxi from the airport: Instead of spending $40-50... More

We'd stayed here previously 4 years ago on a visit to Chile so were looking forward to this return visit. Whilst its location is in a business rather than tourist area, meaning very few shops and restaurants in the immediate area are open on Sundays, you can drive almost anywhere in 20 minutes, or take the subway from the station... More