This hotel has a very, very friendly staff, who make the guests their focus. When they talk together and guests arrive, they focus their attention on the guests immediately and always smile even if they just came back from meetings. They remembered who we are, remembered our room numbers, ect. Fresh coffee and interesting warm and cold teas awaited us... More

We stayed here 2 nights as part of a tour of Quito before going to the Galapagos Is. Effecient shuttle from the airport. Very nice, modern hotel, comfortable beds, free internet, friendly staff and great food in the 2 restaurants. Concierge (Melinda?) arranged a driver for a day who kindly took us to the sites in Quito. A highlight for... More

I wish all of my meals in ecuador were as good as the breakfast at the Sheraton. They served many Ecuadorian foods both from the Sierra and the Coast. It was a great opportunity to try different and delicious foods in a nice environment. The rooms were good and comfortable. The staff was very friendly. I recommend this hotel. More

We stay here for one night as a part of galapagos trip and want a hotel near airport (about 10-15 min away). We asked for shuttle pick up and we were greeted inside the airport right after immigration. Our plane landed at 11:06 pm and we were at the hotel by 11:45 pm. All the staffs were very helpful. There... More

We stayed here just for one night before flying out again to the Galapagos. We were not even here for 12 hours. The room was nicely appointed and clean. We did not really experience any other parts of the hotel. I choose this hotel due to its closeness to the airport. The only complaint that aI have about it is... More

We spent two different nights at the Sheraton in Quito, at the beginning and the end of an excellent Friendly Planet tour. So we don't know the rate charged. It was perfect: very conveniently located, the rooms are extremely clean and comfortable and breakfast unbelievably luxurious for a posted price of $16 (our tour took care of it). First class... More

This is a lovely facility well situated near dining and an upscale shopping mall. The service was impeccable. Although, I am not quite sure why I got two wake-up calls each morning. I think they call a second time 15 minutes later to assure that you have arisen. The breakfast buffet featured a selection equal to any in the world.... More

Been here a couple of times before (most recently in February), and once again the staff are wonderful..very friendly and helpful.  Javier in the Lounge is exceptional.  Had a suite in the new tower the A and D rooms are significantly smaller than the B and C suites but are fine; with a kitchenette and a washer/dryer.  Though still need... More

I have stayed at this hotel on at least 6 occasions. IT is really a nice hotel and such a perfect location. There is a huge shopping mall right across the street with all the eateries and shops you can dream of. The hotel is newer and well kept, classy and in perfect condition. Has a small but nice gym... More