Booked online and noticed an error in amount charged to my credit card immediately. Phoned and emailed the hotel, IHG and Priority Club many times. IHG promised they had forwarded my messages to the hotel management. Received no response from hotel prior to my check-in. Upon check-in management was contacted by telephone and agreed there were issues with my charges.... More

Was in Ashland for one night for a tournament and we arrived around 9pm the evening before. Needed a place to stay so pulled into the HI and booked a room with two queen beds. Hotel looks almost new if it is not it's very well maintained. Anyway room on lower level, very safe well lighted. Room was large, good... More

Traveling home to North Carolina from Indianapolis, we stopped here for the night. Hotel appears very new and is in great shape. Room was large and clean. Everyone on staff was friendly and helpful. As others have mentioned, the breakfast is terrific! A great place to spend the night. More

Met the manager at check-in, as well as a member of the family that owned the hotel. They were both very courteous, delivering prompt, friendly service. Our room was large, comfortable, attractive, and very clean. Their housekeepers do a great job! Their internet service was reliable, never had any problems. In the morning, the older lady that ran their breakfast... More

Brenda at the front desk began my stay at the Holiday Inn Express with a smile, and extended her courteous and professional assistance throughout the weekend. Markita and Charlotte, who were responsible for the complimentary breakfast bar each morning kept everything fresh and inviting, with a good selection from which to choose. But the most important feature each of these... More

We stayed at this hotel one night on our way to Williamsburg and we will definitely return again. It was very nice, but the breakfast, hosted by a lady senior citizen, was an outstanding experience. She went out of her way to make sure everything was delightful for us and the other diners. We even heard her offer to package... More

Hotel stay was nice...but afterwards was horrible! The hotel inadvertently took out my fee twice...denied it was at their end. Went to my bank...they ran a report...and it showed the amount WAS taken out twice. The hotel kept saying it was an authorization hold (on my debit card). Bank said no. When my banker called the manager yesterday..and when I... More

we enjoyed the stay and employees were very helpful More

Employees extremely unknowledgeable about there own hotel. Front desk employees were not friendly at all. And beds were awful!! Had horrible back and body pains from it! It should be called, backache motel. More