I haven't been to the hotel for a while and was pleasantly surprised to find that the lobby bar and the restaurant were just as nice and cozy as I remembered them few years back, staff was friendly, the food was excellent. My family and I had a great time. We will definitely go back for lunch or dinner or... More

I have been traveling to Sofia just 4-5 times and I have stayed in the major five star hotels. The truth is that they all have some issue. However Sheraton is the top hotel as it is in the very center and occupaying the same building with the president. It was just 5 minutes walking from my office. As Platinum... More

May be because I came in middle of winter, I saw no other guest in the hotel. Most of stuff were chatting in the corner, not caring about service, is this typical Bulgarian hospitality? Place was too sleepy... Hotel room is old fashioned, somehow un-matching sofa and interior decoration. I reckon this place was famous 40 years ago...but certainly not... More

The hotel is beautiful but they're in a budget crunch because the owners are building another hotel so it's not great right now. There aren't many toiletries (no bath soap, no toothpaste, no cotton swabs, no lotion etc..) and my 2nd bathrobe wasn't laundered. There aren't enough house cleaner so they're rushing the cleaning and I had red dots all... More

I visit Sofia Last September pass by Instabul for Business.I stayed at Sheraton Hotel third time.I choose always this Hotel because all staff are very friendly,they are so proffesional from reception,bar,room service,concierge,restaurant.......just perfect.The only thing that I didnt like was that The Pilska restaurant wasnt open.The rooms very comfortable,the Breakfast nice. I always propose Sheraton Balkan to all my customers... More

First of all I booked this hotel because it is in the city centre and I was always satisfied with Sheraton brand. And I can say, I will book it again, in case I will be in Sofia overnight. This hotel is refurbished old building with great atmosphere and smell of history and I like it. Just for example wide... More

Six of us made a "quick" trip from the states to Sofia, Bulgaria and we stayed at the Sheraton. We all work for an airline, so that makes trips like this a little easier. It was about a 20 minute taxi ride, and the price was only 10 Lei - set this in advance before getting in the taxi. We... More

I'm more than happy each time when I have to book a room for our guests. The attitude of the personnel is adorable, they're always ready to help and make the best to impressed and to prove that Sheraton Sofia Hotel Balkan is the best possible business hotel in Sofia. We're working together from more than 3 years and a... More

Stayed at the hotel shortly before NYE and got an amazing service! Very nice, friendly and helpful concierge & Front desk! This is the first time, when i get such a great service in Sofia! Also, great location of the property - just few steps away from the main attractions of the capital. Thank you for the experience, Sheraton Sofia! More