I have a degree in resort management. This is how hospitality is done. Beyond the service, the people here are the difference. I was happier here than any...I repeat any 5 star hotel I have ever stayed in. They go the extra mile, and then go 2 more to be sure their customers are satisfied. I consider them friends now,... More

I came across this hotel when I booked a city break via e-Bookers. I was very impressed with the receptionists at the hotel notably Juilia;Lena and Alla who made my stay most welcome and who were always on hand to help me out and offered excellent service and advice on what to do in Kiev. The room was lovely ,well... More

I rarely post on tripadvisor, but had such a great experience at this place that I felt obliged to do so. The other complimentary posts are dead on. The staff was more helpful than even what you might find at a 5-star hotel. Ask and you shall receive! More

New year's eve in Kiev, me and my girlfriend: without any doubt we chosen again this hotel that represent simply the best in this misterious and beautiful city. Is not possible to describe the atmosphere that guests can breathe from the first moment: hospitality, cleanliness, bright spaces, comfortably rooms and the deep sensation to be at home. Oleksander, Oksana, their... More

I was on leisure trip for 4 days with my girlfriend second time in Kiev. First time I was on business trip and stayed in 5 star hotel and if to compare Oselya and Opera I have to say Oselya is much better. Service is very good we bothered staff with many requests and all of them were done with... More

This was my first visit to Kyiv. It was for business. My first night, I stayed in the Center at an apartment. While the apartment was OK, the public areas were a fright (stairwell, open area outside apartment door, elevator). Was told that the "public areas" are not owned by the apartment owners, no sense of "community association", so no... More

Just left the hotel. This is my second experience with Kiyv hotels, and the first one seems to be much better. Let's start with good things: - early check-in with no additional payment. We were very happy to hear we can check in at 10 AM with no extra money. - Overall cleanliness. Room was clean enough, and the entire... More

First time in Kiev. Followed TA reviews and decided to book at Oselya. I would define it as a 3 stars hotel in Europe. What makes it different is the staff and the good price/quality ratio. Don't expect lovely dinners or amazin breakfasts but what they serve is of quality and with a smile. They will make their best to... More

You will not regret booking this hotel. I have travelled to hundreds of places for business and pleasure and this is up there as one of the best hotels I have stayed at. I give the marks for for customer service - which is superb. Almost all the comments of other travellers I agree with, other than the one who... More