When we first arrived at this hotel, we wondered how we were going to stay there for the next week. We don't speak Ukrainian so the language barrier with staff was the first problem. The only person that spoke English was the woman who checked us in. The decor was very old, the room wasn't as big as it looked... More

Grand hotel with a grand location. For Ukrainian standards a very good hotel with nice rooms, but compared to hotels in Western Europe an average hotel at best. The service (reception, bar, door man and at breakfast) was not very serviceminded. Slow service and a look as they just didn't care much. The room was very good, clean and spacious,... More

Grand Hotel Lviv First impression is that the hotel have good location (city center), an appropriate decor, all necessary facilities and large rooms. Staff is well trained, pleasant and responsive. Breakfast is good as well as a restaurant foods.  Now I'd like to report about few minor issues, I am faced with:  A fitness leisure is out of the main... More

We stayed in a standard room which had a very nice and modern bathroom, comfortable bed and a great buffet breakfast on the sidewalk patio. Hotel lobby and stairwell are beautiful, the "standard" room is plain but sufficient. We asked for an iron the first morning at reception, the maid handed it to us as we got off the elevator... More

The Grand Hotel provided us with a comfortable stay when we were there. We found the bed comfy, the A/C appreciated, the bathroom good, and the breakfast delicious (the yogurt/cereal bar was great, as was the selection of sweet breads). The room also had a mini-fridge which was quite the luxury in Ukraine and we enjoyed it. That being said,... More

Great location - in the very city center, close to all places of interest, restaurants, etc. Comparing to other hotels in Lvov, Grand has rather good breakfast. Lobby might make u think u r in luxury hotel - but this feeling disappears as soon as u go up to the floor and open the door of the room.... bathroom is... More

The Grand Hotel looks "Grand" from the outside and the foyer, however it didn't continue that way. The staff spoke little English, and simple questions were often misunderstood - and did not respond to my attempts of Ukrainian. Emails pre-stay were never replied to, and booking requests were not granted despite many empty rooms. Neither of our rooms looked like... More

"Soviet-trained" staff - plain unfriendly noisy room Bed was uncomfortable "fitness & wellness area" is not actually in the hotel, but a 15 minute walk away Breakfast was "poor" at best Room reserved was a junior suite, turns out it is a medium-sized room - I complained, but the soviet staff responded "this IS the junior stuite", other room are... More

It seems that this must have changed since some of the 2009 reviews because we found it to be high quality ,friendly staff and brilliant location Previous comments about staff needing training in the west made me chuckle because in France and Spain you woud never get the cheery helpful service we encountered Rooms were good clean and quiet; Breakfast... More