If you lose your credit card by any chance and you have prepaid, you will have to pay again as happened to me! The management will tell you that they are under the rules of the accounting staff and that although you've been charged once you'll have to be charged again. No exceptions. I was shocked! Suddenly I felt I... More

Lovely room, with a great bed and mattress. The bathroom was fine, the breakfast was excellent. The hotel was new, clean and very convenient to everything. Pick up and return to the airport was great. We enjoyed the pool, though thought the spa bathrooms could do with an update. Nice cosmetics in the bathroom. A very nice place to stay... More

I had my flight back to Europe from Dubai airport, after a week spent in Abu Dhabi. As i had a morning flight i wanted a comfortable hotel near the airport. Al-Bustan is about 1km, or less than 5 minutes by car, from the terminal. Though you may consider it an airport hotel, all its features make you feel really... More

We have stayed 3 nights at Rotana Bustan and was amazed by the quality of service, size of the room, the amenities and the various F&B outlets. Rotana hotels have the reputation of excellent service even if staying at one of their 3* hotels which i have had the chance to experience. But Rotana Bustan being a 5* hotel tops... More

I spent one evening at this hotel because my flight was delayed. The hotel is exactly what I expected from a Rotana property. Great service, comfortable, clean and many amenities not to mention a beautiful decor throughout the hotel. My only complaint is the slow check-in/check-out. They seem to be a bit slower than the towers Rotana. More

This review is based on 4 stays over the past 9 months and I have been impressed every time by the hotel, its facilites and above all, its staff. On each occasion I've arrived off a long-haul flight at silly o'clock in the morning and from the Driver picking me up from Arrivals, through to check-in, to my bags being... More

We have just returned from a Christmas visit to the Rotana and will definitely be heading back again. The rooms are spacious with a really comfy bed and the cleaners came round at least twice a day to see if you needed any waters or extra towels. We stayed full board so used the Choices restaurant everyday and choice is... More

I recently stayed at Al Bustan Rotana on a layover between long-haul flights, and I found it to be decent, but nothing special. Check-in was painfully slow and somewhat unprofessional...I was waiting to be checked out, and someone else cut into the queue and the clerk simply turned his attention away from me to help him. In addition, another clerk... More

I recently spent five nights at the Bustan Rotana, having last stayed there in 2007. They've made significant upgrades that make the hotel, although it's one of Dubai's older venues, a good choice for a non-resort hotel, especially for anyone wanting proximity to the Airport, the Deira business district, or the nearby northern emirates (Sharjah, Ajman, Ras al Khaimah). It's... More