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Heritage Suites Hotel Relais & Chateaux

4.5 of 5
Wat Polanka, Slokram Village, Siem Reap, Cambodia
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Heritage Suites Hotel Relais & Chateaux
Ranked #7 of 195 hotels in Siem Reap
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630 reviews from our community

Traveller rating
    533
    76
    13
    4
    4
See reviews for
Families
91
 
Couples
363
 
Solo
49
 
Business
23
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Miami, Fl
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

This boutique hotel was truly a sanctuary in the middle of Siem Reap. Location was unbelievable. Tucked away in a residential area, yet a 5 minute walk away from the touristy action. We felt completely safe walking in the neighborhood, even at night time. The hotel will usually have friendly tuk tuk drivers right outside the hotel that are willing... More

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Phnom Penh, Cambodge
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

This has to be the best hotel in Cambodia. I travel quite a lot in the country and I stayed in many hotels but Heritage is my favorite by far. Service is excellent, rooms are well designed and this is the best sleep you can have (don't forget to set your alarm). Staff are always there to satisfy your needs,... More

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See 3 more reviews by oliviersommelier for Siem Reap
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

Beautiful rooms and outstanding, attentive service in a surprisingly quiet setting, a close walk or tuk tuk ride to town center or any of the sites. The hotel restaurant was also exceptional. Wish we had planned to spend more time. Truly relaxing, refreshing. My only (mild) concern was the overly aggressive tour guide arranger (an on-site contractor, I think) who... More

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San Diego, California
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 13 May 2013

We stayed in a suite at the Heritage for two quick nights in hot May 2013. Overall the stay was wonderful and I give the hotel an aggregate 4.5 star rating. It met high expectations in all categories except some small kinks in the service at the front desk. See below for our bulletted summary. PROS - Complimentary airport pickup... More

Was this review helpful? Yes 1
Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 11 May 2013

Everything was perfect for our 2-days short stay. The welcoming staff was very nice and understanding. Food was excellent from breakfast to dinner. The rooms and suite are very comfortable and well appointed. It is a little heaven to come to, after the incredible visits in the Angkor area under the very very hot sun in this time of year...!

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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013 via mobile

If you are looking to spend the vacation in a great place this is the one. The hotel landscape is amazing. Pool is good to cool down. The price is higher than other hotels in Siem Reap but I think is worth and specially because everyone speaks or tries to speak english.

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Muenster, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 May 2013

We stayed here at the end of the high season, from April 23rd, for 5 nights. We had 2 rainy evenings, but perfect sunshine over the day when visiting the ruines of Angkor Thom, Angkor Wat, Ta Prohm and (absolutely recommended) Beng Mealea. The house is a Relais & chateaux - what else can you expect than perfect service, nice... More

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San Diego
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 May 2013

Our suite was just as shown in the photos; spacious, comfortable, beautifully appointed and functional, while having a traditional Cambodian feel. The private garden gave it an especially lovely ambience. This small hotel has everything you could ever want. The French pastry basket at breakfast was "to die for"; fresh, hot, flaky, and as good as anything in Paris. Spoiled... More

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Waterville, Maine
2 reviews
5 of 5 stars Reviewed 24 April 2013

Loved everything about this hotel. Clean, well-decorated and maintained rooms, beautiful pool and grounds, fine restaurant, wonderfully friendly and attentive staff. The immediate neighborhood does not have a lot going for it, but it doesn't matter, because I did not want to leave the hotel. I would go back to SR just to visit this hotel!

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 23 April 2013 via mobile

Service from all staff was impeccable. We stayed in the royal suite with our three young children and the set up was perfect (two extra beds and one baby cot). The tour arrangement was brilliant. In particular the visit to Angkor Wat at sun rise is incredible and the hotel arranged for us to have breakfast set up for us... More

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Additional Information about Heritage Suites Hotel Relais & Chateaux

Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap
Address: Wat Polanka, Slokram Village, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotels in Siem Reap
#4 Luxury Hotels in Siem Reap
#8 Family Hotels in Siem Reap
#10 Business Hotels in Siem Reap
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
A few minutes from the magnificent temples of Angkor Wat, Angkor Thom and the other architectural vestiges from this era, you will stay in a sumptuous colonial villa where bamboos, lotuses and white water lilies exhale the perfumes of meditation. In your suite - some are up to 150 sq. m with private Jacuzzi - enjoy in an oversized bathtub with a view of the gardens. A “temple” of rest in one of the world’s most stunning archaeological sites. The only member of Relais & Chateuax in Cambodia, we truly focus on a highly customized service, authenticity and tradition, while providing all expected modern facilities. ... more   less 
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