I stayed for one night on a business trip. The front desk staff spoke fluent English and was very friendly. The rooms were very nicely appointed, and large. The bed was by far the most comfortable one I've slept in in Asia. The biggest disappointment was breakfast. The food selection wasn't very good, and many items, including orange juice were... More

This hotel has the grandiose foyer, typical of large Chinese Hotels, but the rooms are elegant, spacious & very quiet. Breakfast was not up to expectations as items which ran out were not replaced: early on Sunday morning there was no bread; on Saturday the cheese was dry & on Sunday there was none. Some items were hard to find,... More

Excellent hotel, good staff with fine language skills. Superb, clean room and I enjoyed a heavenly massage in their spa. Some of the asian food on their menu adjusted to western flavor I reckon, but good. One minor remark; it's a bit remote from the more tourist area's (location in the new business district). And one bigger remark; the small... More

The hotel looks beautiful. The rooms are well appointed and comfortable. However a few major things contributed to my 3 star rating. Barely any of the staff speak English; getting a car to and from the airport proved difficult, sometimes impossible 9as was the case with my colleague) and challenging. The worst part of my 6 night stay was the... More

I was really surprised about the quality of the rooms and the service as well. My last stay at a Westin Hotel was not completely without problems, so I gave it a chance again. Rooms are spacious, and I had a great view. Despite of most of the hotels in the group, high speed internet and wifi was complementary. I... More

Nice room design with heavenly bed, soothing shower with spacious bath room, docking for iphone and the convenient lighting system... the room itself it just perfect! Not much food selection in the club house but the place is cozy with river view... The hotel is very clean except I saw dirty plate serve at breakfast area... Front desk is not... More

Everything you expect from Westin including super comfortable beds, soothing showers, Eco-friendly touches like in-room recycling options and in-room fitness kits. The gym and pool are high-quality health club level or better. I enjoyed some pasta with garlic/oil for dinner and an egg white omelette for breakfast. Both were superb. Room rate was great but restaurants are expensive. A 750ml... More

I appreciate that it may be difficult to find staff in Fuzhou that can emulate international-standard service quality but I just don't see the effort on Westin's part to elevate the service level. Kitchen staff that can't make breakfast eggs (Over-easy or sunny side up? Forget it!), gym locker rooms where staff walk by a floor full of towels and... More

service great. Very poor food. Quality of buffet very disappointing for a 5 star hotel. Seems like they have no quality control. Only cater to local Chinese patrons