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All 1,581 Shenzhen hotels

JW Marriott Hotel Shenzhen

5.0 of 5
No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China (Xiangmi Lake)
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Ranked #3 of 1,581 hotels in Shenzhen
Most recent review
5 of 5 stars Reviewed 19 June 2013
David M San Francisco, California
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358 reviews from our community

    Trip type
Traveller rating
    195
    145
    13
    5
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Date Rating
San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 19 June 2013 NEW

The JW Marriott is an oasis in the middle of Shenzhen. The staff are friendly and helpful and the setup in the Executive Lounge allowed a quiet business meeting in the Living Room without disturbing other guests. The breakfast and the appetizer selection in the Lounge in the evening is also among the best I've had in China Marriott hotels.... More

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Shenzhen, China
2 reviews
5 of 5 stars Reviewed 11 June 2013

My stay at the JW Marriott could have turned disastrous. When I arrived after midnight, I was told that they were overbooked and they didn't have a room for me the first night. The night staff was very professional and took me to a competing hotel and paid for the room. I was not billed at all for the first... More

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you very much for sharing your wonderful experience with us.We are very pleased to know that you had a memorable stay in our hotel. Focusing on details to make our guest feel at home is always the first priority of every JW Marriotters and your recognition is our biggest motivation.We sincerely look forward to your next visit... More

Chicago, Illinois
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 10 June 2013

What I expect of a JW. The property was amazing. My room was over the top. Friendly and available staff, always standing in lobby ready to assist. The lounge had amazing breakfast and coffee. The english was pretty good from all the employees which made it easy to communicate and arrange travel. I walked around and spent time at the... More

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you so much for your very positive comments on us. We are pleased to know that you are satisfed with the breakfast and coffee in our lounge. Good training is guaranteed to be given to our associations so that they can always ready to assist. Sincerely looking forward to welcoming you back on your next trip to... More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 June 2013

My weeklong stay at the JW was excellent. There were so many helpful employees in the lobby that it was almost odd. The concierge was knowledgeable and helpful in arranging transportation. The room was large and spotlessly clean with a great bed. The cleaning staff was efficient and attentive to traveler preferences (I didn't have to fight with an unwanted... More

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you very much for your precious comments on us and we are so glad to know that our facilities and service had lived up to your expectations. We will keep improving ourselevs and looking forward to your coming back in the near future! More

Hong Kong, China
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 30 May 2013

The JW marriott is a nice hotel with a wonderful lounge. The room and location is average and you need to walk a bit to the nearest subway station. On the other hand, it's located in the business district which you don't need to take a lot of transportation time. The lounge has a good skyline view of Shenzhen, which... More

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you so much for your valuable comments and kindly pointing out the aspects we did good and those still need to be enhanced. We are sorry about not upgrading your room in time and the Front Office is being made sure to pay better attention to it. We will keep spending great effort to improve our service... More

Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 May 2013

In the midst of a multi-city trip in China I decided to take a weekend sojourn in Shenzhen. The J.W. Marriott proved to be a nice spot to relax and recharge before my return to Beijing. It had been 25 years since my last visit to Shenzhen, and needless to say the city has undergone immense change from back then,... More

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JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you so much for sharing your experience with the online community. We are very glad to know that you have a nice stay in our hotel. The location of our hotel is good for both travelling and bussiness, and you can enjoy yourself in the green golf course adjacent to the hotel. Really looking forward to your... More

Edinburgh
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 19 May 2013

Stay two nights during CNY, we had a great time here; great customer services, as we asked for a bigger room, cause we have kids, front desk really cared and gave us a lovely room. Big bathtub, with TV on the top; breakfast has variety of choices, with freshly squeezed juice. According to my husband, as all Marriott, Gym facility... More

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See 2 more reviews by curiouskitty for Shenzhen
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you very much for your precious comments on us and we are so glad to know that you are satisfied with our facilities and service. We will keep improving ourselevs and looking forward to your coming back in the near future! More

New York City, New York
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 8 May 2013

I only stayed here for one night but I wish the trip was longer! My room was beautiful, modern, spacious, and had a great bed, great breakfast, good wifi, and a spread on the Club Floor (lounge) that gives R.C. properties stiff competition.

Was this review helpful? Yes
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you so much for your very positive comments on us. We are pleased to know that you are satisfed with our hotel!Looking forward to welcoming you back on your next trip to Shenzhen! More

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

To start I have a car pick me up at the Shenzhen airport, its a wonderful service and takes the stress out of getting to the hotel. They greet you by name and have water and cold towels in the car, after a long trip from the US its a god send. Next you are greeted at the door by... More

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United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 May 2013

To start with, this is a typical high-end hotel in China -- great building and great amenities; when it comes to the service, it's just soso. Maybe it's great in Chinese standard, but far below Korean or Japan. Staffs will talk/response in a good manner, but you don't feel the warmth and they barely smile. Did I ask too much?... More

Was this review helpful? Yes
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review
14 June 2013

Dear guest, thank you so much for your valuable comments and kindly pointing out the aspects we did good and those still need to be enhanced. We will keep spending great effort to improve our service quality and look forward to your coming back in the near future! More

 
 
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Additional Information about JW Marriott Hotel Shenzhen

Also Known As:
Jw Marriott Shenzhen
Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Phone Number:
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,581 hotels in Shenzhen
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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