I had an amazing customer service experience at my hotel in Beijing and was not enthusiastic about coming to Shenzhen. But the experience at the Crowne Plaza Hotel & Suites was fantastic. I could not have believed the customer service could have been any better than my hotel in Beijing, but the employees at this hotel proved me wrong. Every... More

Booked online for 5 nights (May 23rd. till 27th.). Had a spit booking (4 nights & 1 additional). Staff was incapable to put the booking together and wanted us to take 2 rooms.... Wanted to charge at the highest rate for all the nights. I suggested them on how to enter it into there system. Staff is obviously not trained... More

I stayed at the Crowne Plaza for 4 days recently on business in the Shenzhen and surrounding areas. We used this as a central point to travel throughout the Guangdong province. It is conveniently located near a fairly large mall and only 5 minutes or less by taxi to the Luoho Commercial City where all the knockoffs are found so... More

This is one of the best hotels I have ever had the pleasure to stay in. I was greeted immediately upon arrival by very friendly and helpful staff. As previous reviewers had mentioned, most of the staff are fluent in English which is a great help to western traveller. I actually moved here based on the recommendation of a friend... More

Stayed here for the first time and was so impressed with every aspect of the hotel. Many staff speak English and everyone is always smiling! The front desk staff were awsome and the guys in the Resteraunt (Mark & Jack) always greet you and make you feel welcome! The rooms are very well appointed and clean and breakfast has got... More

I recently stayed in the Crown Plaza as part of a business trip and was very happy with the whole experience. We arrived early in the afternoon and got checked in very quickly. Our rooms weren't immediately ready so they sent us to the bar for a free drink! Upon entry, I was suitably impressed by the size of the... More

I'm staying in the Crowne Plaza Landmark Shenzhen with family and friends. We decided to upgrade to Club level so can't comment on standard rooms although we do intend to have a look at them. The club rooms are enormous (well we did just stay in HK for 3 days so the difference is quite apparent.) The whole experience is... More

Crowne Plaza Nanhu Road is a top service hotel with eager english speaking staff. Stayed six nights with my wife in April and would definitely go back. We normally take an annual beach holiday trip and have seen most of europe and scandinavia, but this first journey to China is the farthest from home that we have yet travelled, and... More

Definitely the best value hotel I've stayed at in China. Rooms were about 125. I was upgraded to club in a huge room. So breakfast and drinks and basically dinner included. Gym is good with new equipment. I liked the food. Healthy options. Close to dongmen pedestrian mall - across the road. Good Japanese restaurant over the road too. Have... More