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Sheraton Shenzhen Futian Hotel Reviews, Shenzhen

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Sheraton Shenzhen Futian Hotel

5.0 of 5
Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China (Civic Center)
Hotel amenities
Sheraton Shenzhen Futian Hotel
80 traveller photos
Ranked #23 of 1,572 hotels in Shenzhen
4.5 of 5 stars 571 Reviews
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571 reviews from our community

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Traveller rating
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    318
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    8
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Hong Kong
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Tacky Interior”
3 of 5 stars Reviewed 13 May 2013

I was here for only one night so cannot say much about the services. In fact there's nothing wrong. It's just the interior was extremely tacky and make people feel rather uncomfortable. It does have a lower rating feeling because of the quality of the design. The colour scheme of the rooms, common areas are dark and in strange patterns.... More

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
20 May 2013

Dear CommercialG, thank you for taking time to review on Sheraton Shenzhen Futian Hotel.We do apologize for not meeting your expectations. We will pay more attention to Bar service and try to work better in the future. And we are looking forward to welcoming you back to Sheraton Shenzhen. More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Shenzhen Sheraton FuTian Hotel”
3 of 5 stars Reviewed 3 May 2013

I stayed at the Shenzhen Sheraton FuTian Hotel during the CMEF 2013 in April in the Studio Suite located on the 22nd storey. My stay was not too pleasant and luckily it was compensated with the helpful staffs in the hotel. Firstly, the air-conditioning needs upgrading as it is old and despite switching on to the full blast, it was... More

Was this review helpful? Yes 1
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
8 May 2013

Dear GraceLim, thank you for your precious time on reviewing us. We do apologize for your unpleasant experience. And you do bring up those parts needed improvement. We will pay extra attention to this and make it better for every guests. Still looking forward to your coming back to give us another change to offer better service you deserve. Warm... More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Great for attending Exhibtion centre”
4 of 5 stars Reviewed 1 May 2013

Attended large trade show and it is only a short walk. Across the road to hotel is small shopping centre with 20 restaurants. Also right outside is subway station. We booked a car service to tak us back to HK Airport, were pleaseantly suprised when a Bentley arrived. Hotel is large and well run. Would stay here again.

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
5 May 2013

Thank you for sharing your complimentary comments on us with the online community, dear dgvictor. We do feel happy that we have made your stay with us a pleasant one. And the hotel team is looking forward to welcoming you back in near future. Warm regards, Vera Z More

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Pleasant staff, large rooms”
4 of 5 stars Reviewed 5 April 2013

One of my most painful travel experiences in a long time was at this hotel. I awoke at 2 am (blame jetlag and an insistent ringing mobile) and dashed across the room to answer the phone only to kick, with full force, a marble ledge near the window. I broke my pinky toe. Now that this little anecdote is out... More

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
7 April 2013

Dear Michael F, thank you so much for sharing you experience. I fully understand you pain on your pinky toe and feel really sorry about this incident. But I do appreciate your special appreciation and recognition on our facilities and service. Wish you got well soon and remember that the Sheraton Shenzhen Team is looking forward to welcoming you back... More

Beijing, China
1 review
Reviews in 2 cities Reviews in 2 cities
“everything is nice”
5 of 5 stars Reviewed 27 March 2013

perfect location with professional and nice service, and yummy food, everything is nice! the ladies in club lounge are very nice, they'd like to help you as soon as you enter the lounge, and could solve any problems, awesome!

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
28 March 2013

Hi, Brandon. Thank you for your very positive comments on us. Glad that we have satisfied your stay with our excellent service and facilities. Especially, I will definitely share your high praises with the Sheraton Club team. Thank you again and looking forward to your coming back soon. warmest regards, Vera More

Xiamen, China
1 review
“Travel with friend and very good stay experience”
5 of 5 stars Reviewed 26 March 2013

Travelling to Shenzhen and Hong Kong with my friends, then stay two nights in Sheraton Shenzhen. Very good experience, we are free upgraded to a bigger room, clean and spacious! And it is only two metro stations away from Futian checkpoint, and the entrace of metro is just inside the hotel area, quite convenient.

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
28 March 2013

Dear CanWal, Thank you so much for sharing your experience with the online community. We feel so honored that we have offered you a pleasant stay with us. We do own a very unique location which is easy to get anywhere in Shenzhen and very convenient to get to Hong Kong. So we are always the best choice for business... More

ENGLAND
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“It lives up to its general image”
4 of 5 stars Reviewed 17 March 2013

I only stayed there for one night on business trip so probably haven't seen enough to give a fair comment but based on my one night's experience, here are my experience with Futian Sheraton: - Convenient location - right above the underground station on the city's main tube line - Spacious room, clean, new - I believe I bumped into... More

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
18 March 2013

Dear QQ-LITTLE, thank you so much for sharing your comments on us with the online community, and to recommend those parts we did good and point out those ones needed to be enhanced. We feel happy that we light up your expectations in most respects like the service and facilities. Of course we will keep improving the food and beverage... More

Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Good for work stay”
4 of 5 stars Reviewed 13 March 2013 via mobile

Good hotel, with helpful staff. Spacious lobby to meet in but bizarre live music! Buffet was good at both linch and dinner, the staff were keen to speak English so service was constant... Accommodated a late check in and were helpful with travel arrangements. Didn't venture outside too much as on tight business schedule but was told the mall was... More

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
17 March 2013

Thank you for your kind comments on us, dear Emma L. We are so glad to know that you had a pleasant business trip with us. We do have a mall wtih only 2-minutes walk from the hotel. Maybe you can have an exploration there during your next stay. We are sincerely looking forward to your coming back soon! Best... More

San Francisco, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Good solid business hotel”
4 of 5 stars Reviewed 13 March 2013

I have stayed at this hotel several times. It is in a convenient location for my business. Adjacent to a small mall with a few chain type restaurants. It is a very a large property with a very large lobby that sometimes is a too noisy. But the rooms are large and very nice too. The staff is polite but... More

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Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
14 March 2013

Thank you for sharing you comments on us with the online community, dear Bizaviator. Glad to know that you had a good time during the stay with us. It's kind of encourgement to us to work harder to fulfill every guest's expectations. We are looking forward to your coming back when you visit Shenzhen next time. Best wishes, Vera More

Tokyo, Japan
Top Contributor
67 reviews 67 reviews
66 hotel reviews
Reviews in 44 cities Reviews in 44 cities
107 helpful votes 107 helpful votes
“Big rooms”
4 of 5 stars Reviewed 9 March 2013

Check in was smooth enough and the big rooms are a joy. Sleep quality was excellent. Member lounge staff are attentive, though eating choices aren't many. The hotel itself isn't exactly happening, mostly banquets at one of the Chinese restaurants, but one is not far from a number of night life areas if that'st you thing. Would stay here again.

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See 3 more reviews by mjcSING for Shenzhen
Vera Z, Manager at Sheraton Shenzhen Futian Hotel, responded to this review
11 March 2013

Dear mjcSING, Thank you so much for sharing you comments on us with the online community. We are so happy to know that you just had a pleasant stay with us. And we will definitely keep improving the food quality to exceed the guests' expectations. Looking forward your coming back soon, we will deliver you the warm, connected servie as... More

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Additional Information about Sheraton Shenzhen Futian Hotel

Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Address: Great China International Exchange Square, Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 1,572 hotels in Shenzhen
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Sheraton Shenzhen Futian Hotel
Great China International Exchange Square, Fuhua Road, Futian District
Shenzhen 518048
China
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