This place has location going for it, although construction next door detracts somewhat, the semi private beach across the street, is well looked after and not cluttered with roving vendors, a big plus. Starting with the checking process, at least 20 minutes, the staff seems unaware of what customer service is supposed to look like. The housekeepers are at least... More

This place is a prime example of how China strives to Be mediocre. the staff was just 100% apathetic towards anything. I don't think they would have even bothered to pick up a fire extinguisher if they found a fire. Like I say average for China. The rooms were cleanish but with some large cracks in several of the walls,... More

I stayed at the hotel for 5 days in october ,starting with good points the hotel is very clean, the pool and the beach are very beautiful and the overall ambience of the place very nice. However I would have liked to have spent most of the days at the beach but they do not provide padding for the sun... More

To start with the good things - pool is nice, lobby is nice, beach is clean. And the not so good things - service is unmotivated, uncaring, only interested in providing you with information on what you can't do and what you have to pay for - awful. 10 quai for a map - please, can't even provide a complimentary... More

My name is Steve Chaulk.and I am a canadian living in Suzhou China. We are staying at the Palm Beach Resort for the Christmas holidays and I would not recomend this resort. The lobby area is very nice, the beach is really beautiful and the ocean water is warm and clean. The beach chairs are mostly broken, the service is... More

The Philippine band in Resort Golden Palm is the worst band in Sanya. the lady singer is very ugly and the sound of their voices is like cracking. The lady singer don't even smile at the guests. The band are not friendly and they are out of tune. If the hotel wants the guests to come back to their hotel... More

Was there for a week and loved it. The people are friendly and staff are amazing. Love this picturesqe resort. Food is great and the warm breeze and view while you eat is breathtaking. The whole experience was wonderful.

worst service ever, not only because the staff doesnt speak ANY other language than chinese, they doesnt even want to help you, and give the worst breakfast buffet i have seen on our trip in china. not speaking english means: doesnt know the following words: toilet, bar, bill, BEER, etc

I went there with my parents in the summer after my graduation from middle school. Sanya is definitely a good choice for vacation. Make sure you go to Yalong Bay because the beaches there are the most clean and beautiful ones, and you'll also find the best hotels there. Golden Palm has a good value for its price. It's not... More