I am writing to share some opinion on the coffee shop at the hotel's old wing. my family and I went for buffet dinner there on 27/11. Obviously, some staff were reluctant to collect plates as i waved them and took plates by myself several times. Besides placing cards on table to remind guest not wasting food, it is recommendable... More

This is an outstanding Japanese hotel in Suzhou. It's very clean, the rooms are very large with many amenities, and great restaurants. There is a complimentary breakfast that is diverse and quite good. I highly recommend this hotel, which is also quite reasonable - about 800RMB / night.

This is a beautiful hotel and is in my opinion one of the top hotels in Suzhou. The Lobby is very welcoming and once you enter the complex you are instantly greeted with warm reception. Although only a limited staff are competent in the English language they are always striving to exceed your expectations. The room itself was quite lovely... More

It looked good and even felt good at the start but then it went downhill. The beds were suitable for Chinese, many of whom seem to like to sleep on hard surfaces but we are decadent Westerners and don't. Breakfast was chaotic and to good quality. Overall, I'd look for somewhere else next trip.

The room is not too bad, equipped with all the necessary items. Service is good as well. Location is pretty centralised with quite alot of supermarkets, pubs/restaurants, shopping malls nearby. I stayed at the old wing of the hotel and it was decent enough. So I guess the new wing would be nicer, though more pricey. Best thing of the... More

My husband and I have had the pleasure of staying in this wonderful hotel 3 times now and we were both so delighted with the excellent service and professional and friendly staff that we decided to visit again with some friends. We were not disappointed and either were our friends!!! This hotel provides beautifully designed spacious rooms. The buffet breakfast... More

I stayed at the New City Garden hotel and as it is a good decent Chinese and local hotel, I was highly disappointed with it's location and the service given to me by the front desk. I booked my room and confirmed everything in advance, noticing that upon arrival my room was not ready. The service of the staff was... More

a wonderful hotel in a good location. Excellent staff. We were 2 couples traveling together and upon our arrival the reception clerk noticed that our rooms would not be on the same floor. He immediately asked us if we would like to move to another floor in order to be near each other at no extra cost to us. He... More

Stayed here for one night as part of our tour package and wished we could have stayed! Beautiful lobby and rooms. The shower is huge with a rain shower head and a handheld one. Toilets were interesting...it was electronic with seat warmers and a bidet. The room certainly exceeded my expectations. The best part was the breakfast buffet! It was... More