I will not in any circumstances stay here again. In my 35 plus years of travel, I have never been treated so rudely, and this has been the only occasion I have actually walked out of a hotel for which I have pre-paid; I did so in disgust. It doesn't matter how good the decor or the quality of the... More

The hotel is modern and in the best part of town, rooms are large and comfortable. The restaurant is not up to standard, best to take a taxi to a good restaurant, eg San Carbon. The details let the hotel down, eg cheap paper napkins at breakfast (in what is supposed to be a five star hotel) and small cheap... More

After bumming into the shower door and having it explode with glass and blood everywhere. I waited for over an hour for the hotel to take me to the hospital. A chunk of glass was stuck in my hand which required surgery. They paid half of all the fees and still did not repay for part of my stay. This... More

I was very pleased with this hotel. Modern, comfortable, clean, and good service best describe this hotel. Business meetings were well organized. Hotel employs enough English speakers to make non Spanish speakers comfortable.

I have stayed at this hotel several times and have always been very happy with it. It is a very good value for the money and a true 5 star hotel. The staff are very helpful and effiicent, the location is great and the rooms are very comfortable. Room service is fast and the food is very good.

This is a good business travel hotel. It has the indispensable, although gym is really basic and small. Just space for one treadmill, one bike, one climber and multi use weight machine. The breakfast buffet is ok, not great. Service is good and location (El Poblado) allows you to walk to close by malls and supermarkets. The room was comfortable... More

friendly staff, great location, perfect for business or pleasure, crib included if need be, good wifi internet throughout...we will be back.

Overall this is a nice hotel but it feels like the finer things are not well thought out. For instance, I was in a "suite" which was really two rooms just smashed together, one of them being too small for a normal size room. Next, things felt unfinished. There is no art on the walls, something you expect in a... More

Great hotel, good service, and placed in a great area (El Poblado). Probably, some more space in the gym would be good.