The hospitality in the restaurant was exceptional Tarek Kenawy was polite and professional in all manners He went out of his way to make the holiday one to remember Food was well presented and enticing Staff are friendly Decor is in the style of a grand palace and more English people should go to this place Unfortunately the place is... More

This hotel is not 5* ... maby 3* ... Rooms is nice,we have looks at swiming pool...Kitchen is very dirty and i dont like this food,many Russian people 90% drunks people ...i just like swiming pool and beach... beach is beutiful :) ... and much people who work there its verry nice :)

We stay here for 7 days. It was very good. In Emerald was very clean. I could saw friendly service there. Also there is very tasty food.

We stayed here for 5 days,you have to pay some tips if you want the room to be clean .,The food is similar in every day. Exchange the towel is possibile but you may recevie used towels,the drinks are very cheap quality cold drinks usually not cold enough and hot drinks not hot enough The restaurant is huge and dirty.... More

This Hotel is 3* Hotel and "small" Russia. We give some EUR for the better cleaning. The food is fast the similar in every day. Exchange the tovvel is possibile only early morning. Later you can recevie used tovvels. If you need sunbed on the beach you must go there very early ( about 6 clock ) because all of... More

we were moved here from a dissaster of a hotel steinburger club.it was dark when we arrived so only saw the bedroom.they are small but adequite.99% russian.we must say the staff @ managment really looked after us we where treated like vip guests.we were the onty english there.it may not be a five star but the treatment we recieved from... More

For the price that we payed it was ok. We stayed in room only during in the night so it was ok. The wi fi internet is free at lobby and biliard bar , the gardens and view are wonderfull. Isn't a 5 european star hotel, i think is 4 european star. The fitness center is horrible, the sheets from... More

We stayed here for 5 days, the room was not clean! there were stains everywhere, hair and things in the bath tub. the staff didn't know "how to clean", we had to tell the cleaningboy what to do because he used the same rubber for cleaning the toilet and the sink/counter. they don't understand english even they say they do.... More

We travelled 2nd week in september with my 5 month old boy and partner the hotel was ok not excellent. 97% of guests are Russians who seem for the most part very bizarre people i would say for every 300 of them there are some nice friendly ones, they stared at us all the time! every time we smiled back... More